Average Case Manager salary in Leeds

The Case Officer is a hands on customer focused administrative role, working in depth with assigned cases from start to finish, within the designated team and other associated teams to support the excellent delivery of service. Salary Range Non-London: £25,000 Handle enquiries from the general public, agencies and Healthcare Professionals and provide appropriate advice.Analyse and record accurately enquiries and new issues of complaint on a Complaint Management System.Decide upon an appropriate investigation liaising as appropriate with Healthcare Professionals, Medical and Administrative Managers; this includes communicating by email, letter and telephone.Record all activities accurately on CMS when dealing with each customer complaint. -Draft letters, including replies to sometimes multi issue and complex complaints to agreed quality standards.Obtain relevant information and draft replies for Freedom of Information requests -Investigate official correspondence, CEO and PQ referrals - liaise and provide contributions to DWP managers, explaining the outcome of investigationsTaking action at the conclusion of each investigation ensuring an outcome is recorded. - Advising the DWP of the outcome of an investigation, when appropriate.Provide quality assurance of complaint investigations and replies; provide feedback to colleagues as required.Ensure appropriate claimant and customer interventions to resolve issues of dissatisfaction.Ensure close case management to ensure all targets are met. Good organisational and time management skills needed to prioritise urgent cases, achieve targets, and strike the correct balance between duties.Excellent drafting skills.Excellent written, oral and interpersonal skills needed to deal effectively with sometimes complex issues and concepts which require patience, understanding, tact and sensitivity.Computer literate with good typing skills.Ability to work under own initiative to meet deadlines and specified standards.Good team player; as well as able to work on own initiatives.Ability to cope with vulnerable and distressed claimants.This job description is not intended to be exhaustive and may be revised from time to time to reflect the changing needs of CHDA. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Package Description Up to 15% discretionary annual bonus11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)Private Medical CoverHealthcare cash plan6x salary death in servicePaid volunteering dayA personal GP service enabling you to get a video consultation with an NHS-registered, private GPEmployee Assistance ProgrammeA range of shopping discounts from major high-street retailers Job Introduction Are you ready to be at the forefront of supporting healthcare professionals to navigate challenges in their clinical practice? We are thrilled to offer a compelling opportunity for a Case Manager to join our expert Case Handling team, hybrid working from our Edinburgh, Leeds or London offices. As the world's leading Medical Defence Organisation, we specialise in assisting healthcare practitioners facing a variety of issues, from complaints to ethical dilemmas. Our Case Managers play a crucial role in ensuring members feel supported and secure in their careers, protecting their reputation and financial well-being throughout these challenging times. In the role of Case Manager, you will serve as a knowledgeable and professional first point of contact for member enquiries via our telephone advice line and will manage a diverse caseload. You will guide cases from inception to resolution with strategic thinking and precision, working collaboratively with a team of experienced professionals. Training and mentorship will empower you to become an expert in the field of medical law and ethics, paving the way for a thriving medico/dentolegal career. This exciting opportunity would suit a wide range of individuals, whether you're a graduate eager to launch your journey in healthcare law, a legal professional seeking a new direction, a healthcare expert within the NHS, or an independent Case Manager with existing experience. If you possess a passion for supporting healthcare practitioners and a keen interest in healthcare law, the Case Manager role at MPS could be the perfect fit for you. Join us and be part of a dynamic team dedicated to making a meaningful impact in the healthcare community. Main Responsibilities As our new Case Manager, you will: Be the first point of contact for member queries on our telephone advice line.Provide medico/dentolegal and ethical advice to members.Proactively manage assigned case files of varying complexity such as general advice, complaints, inquests and regulatory issues.Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases.Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards.Other responsibilities may include presentations, article writing and coaching. The Ideal Candidate The Ideal Candidate Has a genuine interest in medico/dentolegal and ethical challengesDisplays professionalism and resilienceHandles pressure with determinationWorks well in a team, whilst also having the confidence to work autonomouslyHas excellent time management and prioritisation skillsConfident and proficient with computer useTackles complex issues with a keen eye for detail and with the ability to make pragmatic decisionsPossesses strong verbal and written communication skills The list below is beneficial, but not essential: Familiarity with healthcare law and ethicsFile and case handling experiencePast exposure to clinical or healthcare environmentsExperience utilising Teams for hybrid workingExperience using CRM or other case management programmes Application Process We encourage interested candidates to submit their applications promptly as we will be contacting applicants throughout the recruitment period and reserve the right to close the advert should we receive a high volume of suitable applicants. We look forward to receiving your application.

The Firm Join a busy central Leeds team where experience meets energy. You'll work with some of the sharpest minds in conveyancing and remortgaging handling all the legal nuts and bolts that keep home moves ticking. Backed by a powerhouse in the property space, this is your chance to be part of something bigger, where innovation, great service, and genuinely happy clients aren't just goals, they're the standard. The Opportunity Step into a role where no two days are the same. Perfect for an experienced remortgage case handler, this position offers the opportunity to handle a dynamic case load. What You’ll Be Doing? Handle a high volume of remortgage cases with efficiency and accuracyConsistently achieve individual performance goals and productivity benchmarksOrganise workload independently, setting clear priorities and meeting critical deadlines to ensure steady case progressionManage intricate elements of remortgage processes, providing expert oversight and resolution as needed What We’re Looking For Case-juggling pro with 2+ years' experience (bonus points if remortgages are your thing)Team vibe? Yes. Self-motivation? AbsolutelyDetail hawk with a knack for numbers and words Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.