Average Call Handler salary in the UK

Do you strive to deliver excellent customer service?Are you an enthusiastic individual?Are you comfortable with shift work? If you said yes, yes yes....then this could be the perfect opportunity for you! Reed Talent Solutions are working with Cadent Gas on the search for 10 x Customer Centre Call Handlers. Who are Cadent Gas? Cadent are excited to be part of the future of UK energy! Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it's net zero targets by 2050. Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do. How can you help? In the Customer Centre Call Handler position, you will have the below key accountabilities - Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolutionCreating the appropriate work orders off the back of customer calls into the Gas Emergency line.Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.Developing and maintaining excellent working relationships with both your immediate team and the wider business.Liaising with internal and external parties to ensure a successful resolution for the customer.Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement. What do you need to know about the role? Start date: Tuesday 28th May (after the Bank Holiday)Pay rate: £15.04 per hourPayroll: Weekly one week in arrearsContract type: temporary assignment via Reed Talent SolutionsShift pattern: 3 x 7am to 3:30pm, 3 x 2:30pm to 11pm, 3 x days off as rest dayLocation: Pilot Way, Ansty Park, Coventry, CV7 9JUOnsite/hybrid/remote: this role is full time onsite What we ask from you? Is that you have the ability to actively listen and communicate confidently and effectively, you have experience in making accurate decisions under time pressure, you have previous use of computer systems, you have a desire to empathise with customers in a variety of circumstances, and you have the willingness to learn and develop. You will be required to attend an assessment centre at Pilot Way on either Tuesday 14th May or Wednesday 15th May for 2 hours (10am to 12pm) for a site tour, call listening, and a role play assessment. Why apply? Be part of something big. Help shape the future of gas for generations to come. The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.

We are currently recruiting for 999 Call Handlers for Merseyside Police and these roles will be based at Bootle at their hub. These roles will be a permanent contract with Merseyside Police and will involve working a shift pattern. JOB PURPOSE: To provide the public who contact Merseyside Police with a risk assessed and integrated contact and crime service in response to requests for assistance.To seek all opportunities to resolve victim / informant issues appropriately, ethically and professionally at or near as possible to the first point of contact or provide the informant with a clear understanding of how Merseyside Police intends to progress their issue(s). PRINCIPAL ACCOUNTABILITIES: To receive, manage and risk-assess incoming emergency (999) and non-emergency contact and multi-media digital information into Merseyside Police to ensure that contact received is dealt with in an efficient and effective manner ensuring force and public expectations are achieved.Utilise all forms of communication systems in use by the force for customer contact, - reporting incidents and crime, - requesting assistance or information from the public, internal and external customers, other emergency services, police staff and officers to ensure a professional and efficient serviceApply the National Decision Making Model (NDMM) and THRIVE by using questioning, listening and investigation skills to prioritise, determine and risk assess the needs of the caller / victim.Determine and help implement an appropriate and prioritised police response based on the identified threat, harm, risk and vulnerability, related to the victim, offender or location referred to in the contact, in line with the Call Grade and Response PolicyMaximise the opportunity to undertake primary investigation of calls and requests for assistance. To enable first point resolution of enquiries, incidents and crimes thereby minimising the occasions where police resources are unnecessarily deployed. Ensuring a professional and high-quality service safeguarding a victim centredapproach.Complete Niche crime reports and speak to victims ensuring all details are accurately recorded and provide reassurance and inform victims what will happen next to ensure that victim satisfaction is at the heart of the management of every incident.Operate, input and update systems as required: Storm, Niche, PNC, Email and other force systems as appropriate in accordance with National Standards of Incident Recording (NSIR), National Crime Recording Standards (NCRS) and appropriate force policies and procedures to ensure information is recorded accurately in line with National Standards.Management of the crime and incident occurrence process through initial recording and evaluation / allocation / and primary investigation. Ensure victims of crime are contacted as necessary and appropriate actions are completed within defined time limits.Where appropriate allocate crime / non-crime occurrences to the relevant officers for secondary investigation to ensure resources are maximized effectivelyTo ensure incidents are managed in accordance with NSIR, NCRS and relevant force policies to ensure National Standards are achieved and force policies complied with. KNOWLEDGE AND EXPERIENCE: Knowledge and understanding of force telephony and contact management systems to be able to receive and manage contact.A good understanding of the Call Grade and Response Policy to ensure force policy is adhered to.A good understanding of the NDMM, NSIR and NCRS and force policies and procedures including Business Continuity Planning requirements to ensure incidents and crimes are recorded correctly and to ensure compliance with force policies.To be computer literate with an ability to demonstrate use of force IT systems necessary to perform day to day duties.Excellent communication skills notably listening and questioning skills and the ability to make sound decisions based on information received to gather and disseminate information accurately to ensure an effective response.Experience of dealing with members of the public, especially being able to reassure victims in an empathetic manner to ensure victims are dealt with professionally and provided with reassurance throughout.Experience of working in a customer service environment and dealing withpeople through a range of communication methods to ensure callers/ victimsare spoken and dealt with in a professional manner.Able to display resilience and planning and organisational skills, to meetdemand in an environment working to strict timescales to ensure service delivery.A commitment to delivering an excellent customer service to ensure a professional response and increase public confidence and satisfaction.Knowledge of force crime recording system to ensure crimes and incidents are recorded on Niche for appropriate action and tasking.Working knowledge of Home Office Counting Rules to ensure crime is recorded and managed accurately.Be able to input a crime on relevant force system (Niche) to ensure effective recording, allocation and finalisation of crime.Understanding of law and an ability to interpret legislation in order that crime related information is recorded accurately and in accordance with the Home Office Counting Rules, National Crime Recording Standards, Force Audit Policy, and its implications.Be aware of Official Secrets Act & Data Protection Act and consequences involved in revealing information to ensure information is used appropriately and lawfully. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

We are looking for exceptional candidates to join the dedicated team at Hampshire Constabulary as an Emergency Call Handler in Southampton. This vital role is the first point of contact for the public, managing incidents and deploying police resources. The position offers a competitive starting package, inclusive of shift allowances for unsociable hours, and comprehensive training and support. ALL CANDIDATES MUST HAVE RESIDED IN THE UK CONTINOUSLY FOR THE LAST 3 YEARS. Day-to-day of the role: Serve as the front line of the police, taking both emergency and non-emergency calls from the public.Manage incidents effectively within the control room environment.Deploy police resources to incidents as required.Maintain a calm and professional demeanour in high-pressure situations.Utilise strong IT skills to navigate and input data into various systems simultaneously. Required Skills & Qualifications: Exceptional communication skills, both spoken and written.Resilience, focus, and empathy.Strong IT proficiency and the ability to quickly learn and use new systems.Capable of prioritising cases and multitasking between calls and file management.Previous experience in a customer service environment is advantageous. Benefits: An excellent contributory pension scheme.Blue Light Card, offering discounts at a number of retailers.Childcare Vouchers and Cycle to Work schemes.Access to Hampshire Police Leisure and Sport for family and sporting activities.Gym facilities at several sites. If you’re resilient, empathetic, and have a passion for serving the community, please apply today for immediate consideration.