Average Branch Administrator salary in the UK

Job Title: Branch Manager Location: Birmingham (B13) Salary: £30,000 + Bonus £4,000 Per Annum (£34,000 OTE). Job Type: Permanent - Office Based, No Hybrid. Working hours: Monday to Friday, 37.5 hours between 9am-5:30pm Role & Responsibilities As a leader within our Retail Branch Network department, you will be accountable for the day-to-day performance of your branch and team. Delivering best in class service and meeting, if not exceeding all branch target expectations and retail network objectives. Working closely with the Branch Operations Manager, you will actively participate to enhancing team performance, whilst supporting the wider branch network and call centre contribution (Taxi Department, Fleet Department). Your daily focus will be ensuring smooth and efficient customer experiences, timely and effective 1st call/F2F resolution, administrative tasks and workload management, customer service (F2F/phone). You will actively contribute to the overall growth and market share of our Retail Branch Network for both new business and renewals. You will become a trusted authority on our Acorn Insurance Taxi product suite, ensuring comprehensive knowledge and expertise. Objectives Of Role, Tasks & Typical Work Activities Report to Branch Operations Manager.Report on performance in line with business expectation, in written, verbal or presentation format.Implement department KPI’s with a firm focus on exceeding targets.Ensure visual Real Time KPI data is refreshed & up to date.Complaint Resolution Management, including taking calls with customers as part of a managed resolution strategy.Participate in the planning, development and implementation of new team processes and assist with the design and delivery of Taxi Department training.Day to day team management, including admin tasks, daily plans and allocating workloads.Ensure smooth and efficient F2F customer experiences, timely and effective resolution, administrative tasks and workload management.Ensure branch workspace is professional, welcoming (MAG) and reflects the Acorn values and brand.Actively contribute to the overall growth and market share of our Retail Branch Network for both new business and renewals.Gather regular competitor pricing information and feed that into regular pricing reviews with the wider taxi leadership team.Lead branch-marketing activities.Providing local data/competitor analysis.Actively seek customer feedback, commercial awareness (area trends)."Boots on the ground" - lead and manage marketing visits to profile Acorn product suite and all buying channels, web, digital (Acorn app), phone & branch face to face (retail hubs).Support retail network initiative to expand Rapid product offering.Branch opening/closing (Key Holder responsibilities).Banking procedures and processes - Cash handling, daily banking process, petty cash, money laundering processes/checks and regular cash audits.Recruitment - Hold and lead interviews for candidates applying for branch vacancies.Welcome new starters and ensure smooth on boarding transition into the team.Responsible for resource & succession planning of branch team.Hold capability/disciplinary meetings.Staff coaching/training to develop them within their role, support career aspirations & ad-hoc support as required.Complete regular 121’s with team as per Dayforce system, providing performance feedback against agreed KPI’s & SLA’s.Complete coaching/training sessions to support system/process changes, career development or when gaps in knowledge are identified.Ensure quality across the team (Compliance/Auditing), providing corrective feedback (ORCA) and resolution as required within company set timelines.Ensure branch staff uniform and conduct falls within agreed guidelines at all times.Hold welfare meetings & return to work interviews when required.Motivate and encourage all members of the team to embrace the department culture and uphold the company values. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)Additional Buy & Sell HolidaysCompany Sick Pay SchemeCompany Paid Maternity & Paternity LeaveGenerous Company Pension SchemeA comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)A wide network of mental health first aiders.Our very own reward and discount platform "Your tomorrow"£250 Refer a friend bonusCycle to work schemeFree eye test vouchers and a contribution towards the framesRegular Employment Engagement including ongoing competitions with fantastic prizesCharity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Competitive salary with unlimited bonus potential We are looking for experienced Branch Manager’s to join our successful teams in our branches. Training and developing a team of consultants, you will be responsible for motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company’s high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff. What will be your key responsibilities? Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potentialEnsuring the effective day-to-day operation of the retail branch and foreign exchange bureauSupervising, coaching and developing branch staffEnsuring the health, safety and general welfare of branch staff is maintainedIdentifying and meeting customers’ needs by providing exceptional customer service at all timesIncreasing the exposure of the branch and developing new business leadsUsing social media to promote offers, generating customer engagement and sales leadsLeading by example by achieving set targets covering all aspects of the retail branchMonitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintainedActing as a figurehead within the local community and attending all promotional activities and eventsEnsuring that excellent customer service is provided at all timesAttending managers’ meetings, conferences and promotional events as requiredEffectively performing administrative dutiesEnsuring both branch and staff appearance conforms to company standardsEnsuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely mannerAssisting in the recruitment of staff who will report directly to youActively recruit, train and develop and apprentice within your branchTo undertake any other duties that may fall into the job criteriaTo conform with all company policies and procedures, including health and safetyTo treat all employees, customers and suppliers with dignity and respectThis job description is not intended as an exhaustive list of all duties and responsibilities of the post, but simply reflects the key areas involved What competencies we are looking for? Good leadership skills and experience of working within a supervisory roleAbility to coach, develop and motivate a teamAbility to work towards individual and team sales targetsExcellent communication and customer service experienceGood accuracy and numerical skills with the ability to understand and interpret financial statisticsEnthusiasm and a positive attitude with a commitment to contribute to the growth of the businessAbility to assist with the development of staff in order to maximise job satisfaction and performanceCompetent IT Skills What experience we are looking for? Previous managerial/supervisory experience whilst working within a retail travel branchPassionate about travel and tourismExcellent travel product knowledge with a good working knowledge of tour operator systemsGood sales and presentation skillsCustomer focussedProblem solvingTeam playerGood organisational and time-management skillsExcellent communication skillsA recognised travel qualification (desirable)Previous travel agency sales experience with a proven sales record If you don’t have experience of working in a travel agency, then please check out our Access to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities. About Hays Travel As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. SupportiveMotivationalInnovativeLoyalExcellence What it’s like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Competitive salary with unlimited bonus potential We are looking for experienced Branch Manager’s to join our successful teams in our branches. Training and developing a team of consultants, you will be responsible for motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company’s high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff. What will be your key responsibilities? Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potentialEnsuring the effective day-to-day operation of the retail branch and foreign exchange bureauSupervising, coaching and developing branch staffEnsuring the health, safety and general welfare of branch staff is maintainedIdentifying and meeting customers’ needs by providing exceptional customer service at all timesIncreasing the exposure of the branch and developing new business leadsUsing social media to promote offers, generating customer engagement and sales leadsLeading by example by achieving set targets covering all aspects of the retail branchMonitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintainedActing as a figurehead within the local community and attending all promotional activities and eventsEnsuring that excellent customer service is provided at all timesAttending managers’ meetings, conferences and promotional events as requiredEffectively performing administrative dutiesEnsuring both branch and staff appearance conforms to company standardsEnsuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely mannerAssisting in the recruitment of staff who will report directly to youActively recruit, train and develop and apprentice within your branchTo undertake any other duties that may fall into the job criteriaTo conform with all company policies and procedures, including health and safetyTo treat all employees, customers and suppliers with dignity and respectThis job description is not intended as an exhaustive list of all duties and responsibilities of the post, but simply reflects the key areas involved What competencies we are looking for? Good leadership skills and experience of working within a supervisory roleAbility to coach, develop and motivate a teamAbility to work towards individual and team sales targetsExcellent communication and customer service experienceGood accuracy and numerical skills with the ability to understand and interpret financial statisticsEnthusiasm and a positive attitude with a commitment to contribute to the growth of the businessAbility to assist with the development of staff in order to maximise job satisfaction and performanceCompetent IT Skills What experience we are looking for? Previous managerial/supervisory experience whilst working within a retail travel branchPassionate about travel and tourismExcellent travel product knowledge with a good working knowledge of tour operator systemsGood sales and presentation skillsCustomer focussedProblem solvingTeam playerGood organisational and time-management skillsExcellent communication skillsA recognised travel qualification (desirable)Previous travel agency sales experience with a proven sales record If you don’t have experience of working in a travel agency, then please check out our Access to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities. About Hays Travel As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. SupportiveMotivationalInnovativeLoyalExcellence What it’s like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.