Employer description: Antalis are a leading distributor of business-to-business goods and services. This international serving company is looking to expand its IT Support team by bringing in an IT Support Apprentice, who will be getting exposure to a range of activities relating to business user support. This will generally include supporting laptops, desktops, printers, peripherals, telephones and IT systems, requiring completing diagnostics, repairs, hardware and software installation and configuration, developing working practices and processes, supporting end user requests and working on business projects as required Responsibilities: Providing support to all end users, creating and regularly reviewing standard operating procedures and support documentationCreating, updating and maintaining standard operating procedures and articles for the IT department knowledge bank and user baseReviewing and maintaining asset inventory, device deployment and compliance system, providing support to end-users for any related requests or incidentsEnsuring all tickets are triaged and updated, regular housekeeping of assetsControlling safe disposal of IT equipment to comply with Waste Electrical and Electronic Equipment RegulationsRegular management of incidents and service requests on the company’s incident management system, to ensure the service provided adheres to agreed company SLA’sManaging access management and IT security requests, configuring new equipment and installing approved softwareResponding and resolving IT issues and supporting the use of computer equipment and systems by providing necessary advice (escalating where necessary)Installing, configuring, troubleshooting and resolving issues on laptops, desktops, printers and smart devices (tablets, mobiles and telephone equipment) and business applications Desirable skills: Some knowledge of Microsoft based operating systemsSome experience of troubleshooting/supporting technologiesSome knowledge of Active Directory servicesBasic understanding of Office 365 services (Azure, Endpoint Management Security and mobility, Exchange, SharePoint, Teams, OneDrive)Basic understanding of Network InfrastructureOrganisational, analytical and problem-solving skillsGood communication skills and excellent telephone manner Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am - 5:30pm Benefits: Company contributory pension and life assurance schemesBuy/sell holiday schemeCycle to Work schemeFree parking Future prospects: Potential progression onto more senior roles upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
read more