IT Support Apprentice
CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.About the role:CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.Responsibilities:Provide IT support via phone, email, and remote toolsLog, manage, and update support ticketsTroubleshoot ICT issues using appropriate tools and methodsCommunicate clearly with users, managing expectations and escalationsInstall and configure hardware, software, and network devicesSupport desktop setup, repair, and basic networking tasksApply security best practices and follow organisational policiesAssist with network device and mobile device administrationMaintain accurate documentation of all workContinuously develop technical knowledge and skillsWhat we’re looking for:Interest in IT support and networkingBasic knowledge of ITStrong problem-solving skills Good organisation and time managementClear communication skillsAbility to work independently and in a teamProfessional, customer-focused attitudeDriving licence (essential) and own vehicle (desirable)Entry requirements:3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectNon-standard entry with work experience:Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website.Working hours:37.5 hours per week, 9am - 5pmBenefits:20+ days holiday plus bank holidaysPension schemeOngoing training and development opportunitiesCareer progression pathwaysSupportive and collaborative working environmentFuture prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.Interested? Apply now!
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