Average Adjuster salary in the UK

Job Title: Household Desktop Loss AdjusterLocation: Liverpool / HybridSalary: £36,000 - £40,000 per annum DOE, discretionary annual bonus, paid monthly Job Type: Permanent, Full TimeWorking Hours: Monday to Friday, 37.5 hours, 9:00am - 5:30pmWhat you will be doing:Manage a portfolio of household claims (including complex and high-value cases) from first notification through to settlement and conclusionInterpret policy wordings, exclusions and endorsements to determine coverage and liability in line with underwriting intentDeliver fair, accurate and timely claim decisions, supported by clear, evidence-based rationaleProduce detailed Schedules of Works, ensuring repair scopes are accurate, cost-effective and reflect the true extent of lossAssess cause of damage reports, schedules of works and quantum reports produced by third-party experts (e.g. surveyors, engineers, loss adjusters and contractors)Draft clear, detailed technical reports outlining findings and settlement recommendations, including escalation of large or complex losses where appropriateDeliver a high standard of customer service, ensuring clear communication, empathy, and proactive management of customer and third-party expectations throughout the claims journeyApply and maintain accurate reserves in line with company reserving philosophyIdentify, investigate and escalate potentially fraudulent claimsProvide technical guidance to the wider claims teamOperate effectively in a fast-paced environment, meeting service levels, performance targets, and maintaining strong file and portfolio managementMaintain up-to-date knowledge of regulatory, legislative and industry developments, sharing insights and supporting continuous improvementContribute to the development of technical guidance, training materials, and overall team capabilityEnsure adherence to best practice, company strategies and governance standardsWhat we are looking for:A collaborative team player who thrives in a culture of openness, trust and respectProven experience in household claims handling and desktop loss adjusting, with a strong understanding of both Buildings and Contents claims across all perils.Demonstrable experience handling claims involving contractor/building repair networks and loss adjustersStrong technical knowledge with the ability to manage complex casesProficiency in claims case management systemsAbility to perform effectively in a fast-paced, high-volume environmentExcellent written and verbal communication skills, with the ability to engage customers confidently and demonstrate empathyStrong organisational skills, with the ability to prioritise workload and manage competing demands under pressureAnalytical mindset with the ability to investigate, fact-find, and make accurate, evidence-based decisionsCustomer-focused approach with the resilience and judgement to deliver fair outcomesEssential: Minimum of 2 years' Desktop Loss Adjusting experienceDesirable: Cert CII and/or BDMA accreditation (or working towards)Grow with AcornAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.Benefits:35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreA Few Things to Know Before You ApplyIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support YouWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of; Senior Desktop Loss Adjuster - Household, Property Claims Loss Adjuster (Desktop), Household Technical Claims Specialist, Technical Claims Adjuster - Property, Household Claims Technical Specialist may also be considered for this role.

A well-respected and established loss adjusting practice is looking to appoint an experienced Commercial Loss Adjuster to join its team in Scotland.This is an excellent opportunity for a commercially focused adjuster to manage a varied portfolio of commercial property and business interruption losses, typically up to £100,000.Working from a home-based environment, the role offers excellent flexibility and the opportunity to achieve a strong work/life balance, while working for a highly regarded organisation with an established reputation within the insurance market.Key ResponsibilitiesThe Commercial Loss Adjuster will manage a portfolio of commercial insurance claims from initial instruction through to settlement.Handle commercial property losses, including material damage and Business Interruption (BI) claims.Investigate and validate claims, establishing policy coverage and quantum.Liaise effectively with insurers, brokers, policyholders, loss assessors and other stakeholders.Prepare detailed reports and provide clear recommendations to insurers.Negotiate settlements and ensure claims are progressed efficiently and professionally.Maintain strong client relationships and deliver a consistently high level of service.Manage workloads effectively while maintaining technical and regulatory standards.Salary and Benefits Excellent salary plus performance-related bonus.Benefits: Car allowance, 8% pension, private medical insurance, death in service, 25 days' holiday

Ambitious expanding Liability Division of national loss adjusting practice seeks home-based liability adjuster to operate across the South West. The position is home-based and you can live anywhere from Bristol down to Plymouth but you must be prepared to travel widely across the whole of the South West region to handle your caseload.You will primarily undertake investigate and report work on a wide range of EL and PL losses. About you:Candidates will ideally have at least 2-3 years in an external loss adjusting capacity.Our client is also prepared to consider experienced liability claims technicians from an insurer background, ideally with experience of undertaking site investigations. Progress with CII would be preferred but is not essential. Salary & Benefits:Basic salary budget up to £48,000 plus individual fee-related bonus, car/allowance, pension, private medical care and 25 days holiday.