Average Adjuster salary in the UK

Job Title: Household Desktop Loss AdjusterLocation: Liverpool / HybridSalary: £36,000 - £40,000 per annum DOE, discretionary annual bonus, paid monthly Job Type: Permanent, Full TimeWorking Hours: Monday to Friday, 37.5 hours, 9:00am - 5:30pmWhat you will be doing:Manage a portfolio of household claims (including complex and high-value cases) from first notification through to settlement and conclusionInterpret policy wordings, exclusions and endorsements to determine coverage and liability in line with underwriting intentDeliver fair, accurate and timely claim decisions, supported by clear, evidence-based rationaleProduce detailed Schedules of Works, ensuring repair scopes are accurate, cost-effective and reflect the true extent of lossAssess cause of damage reports, schedules of works and quantum reports produced by third-party experts (e.g. surveyors, engineers, loss adjusters and contractors)Draft clear, detailed technical reports outlining findings and settlement recommendations, including escalation of large or complex losses where appropriateDeliver a high standard of customer service, ensuring clear communication, empathy, and proactive management of customer and third-party expectations throughout the claims journeyApply and maintain accurate reserves in line with company reserving philosophyIdentify, investigate and escalate potentially fraudulent claimsProvide technical guidance to the wider claims teamOperate effectively in a fast-paced environment, meeting service levels, performance targets, and maintaining strong file and portfolio managementMaintain up-to-date knowledge of regulatory, legislative and industry developments, sharing insights and supporting continuous improvementContribute to the development of technical guidance, training materials, and overall team capabilityEnsure adherence to best practice, company strategies and governance standardsWhat we are looking for:A collaborative team player who thrives in a culture of openness, trust and respectProven experience in household claims handling and desktop loss adjusting, with a strong understanding of both Buildings and Contents claims across all perils.Demonstrable experience handling claims involving contractor/building repair networks and loss adjustersStrong technical knowledge with the ability to manage complex casesProficiency in claims case management systemsAbility to perform effectively in a fast-paced, high-volume environmentExcellent written and verbal communication skills, with the ability to engage customers confidently and demonstrate empathyStrong organisational skills, with the ability to prioritise workload and manage competing demands under pressureAnalytical mindset with the ability to investigate, fact-find, and make accurate, evidence-based decisionsCustomer-focused approach with the resilience and judgement to deliver fair outcomesEssential: Minimum of 2 years' Desktop Loss Adjusting experienceDesirable: Cert CII and/or BDMA accreditation (or working towards)Grow with AcornAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.Benefits:35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreA Few Things to Know Before You ApplyIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support YouWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of; Senior Desktop Loss Adjuster - Household, Property Claims Loss Adjuster (Desktop), Household Technical Claims Specialist, Technical Claims Adjuster - Property, Household Claims Technical Specialist may also be considered for this role.

Ambitious expanding Liability Division of national loss adjusting practice seeks home-based liability adjuster to operate across the South West. The position is home-based and you can live anywhere from Bristol down to Plymouth but you must be prepared to travel widely across the whole of the South West region to handle your caseload.You will primarily undertake investigate and report work on a wide range of EL and PL losses. About you:Candidates will ideally have at least 2-3 years in an external loss adjusting capacity.Our client is also prepared to consider experienced liability claims technicians from an insurer background, ideally with experience of undertaking site investigations. Progress with CII would be preferred but is not essential. Salary & Benefits:Basic salary budget up to £48,000 plus individual fee-related bonus, car/allowance, pension, private medical care and 25 days holiday.

Property Loss AdjusterLocation: London, South East or South West EnglandResponsibilities:Investigate and manage a wide range of commercial property claims, up to £250,000 in valuePrepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actionsInstruct and control claim related experts as appropriateCommunicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as requiredCalculate and agree settlement of claims, and prepare final reports Develop and nurture working relationships with existing clients and exceed their expectationsEnsures all activities and decisions improve the service provided for clientsBuilds trust and respect by keeping to the commitments madeCommunicates effectively with all relevant parties in all situationsShares information, knowledge and experience freely with othersSeeks feedback and invests time in their own self-development both technically and personallySkills and Experience Previous experience in handling commercial property claims, either as a desk-based Adjuster or within the fieldA first-class customer focus with a track record of delivering outstanding levels of service The ability to work on your own initiative and take ownership of your own caseload of claims, seeking guidance as necessary Excellent organisational & communications skills A positive attitude and a proactive approach to solving problems The ability to co-ordinate a variety of actions concurrently A proven track record in working to given targets Conscientious, hard working as well as flexible and adaptable during times of surge Full UK driving license