X3 Customer Service Advisors

Job Title: Customer Service Advisor

Location: Harlow

Salary: £22,318 plus performance bonus

Hours: Monday-Friday, 8am-4pm & 10am-6pm

Type: Full-Time, Permanent

Benefits & Perks:

• Competitive salary
• Performance-based bonuses
• Development and growth opportunities
• Flexible working hours
• Fun and vibrant team culture
• Employee discounts and rewards programme

About Our Client:

Our client is a leading organisation in the customer service industry, known for their exceptional service and commitment to customer satisfaction. With a strong focus on teamwork and continuous improvement, they are looking for several Customer Service Advisor's to join their dynamic and friendly team.

About The Job:

As a Customer Service Advisor, you will be the primary point of contact for all customer inquiries, providing exceptional service through a variety of platforms. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and live chat in a prompt and professional manner
• Providing accurate and relevant information to assist customers with their queries
• Resolving customer complaints and issues with empathy and efficiency
• Building and maintaining strong customer relationships to ensure high levels of satisfaction
• Collaborating with other departments to address complex customer inquiries
• Identifying opportunities for process improvement and contributing to team discussions

Required Skills & Qualifications:

• Excellent communication skills with a polite and friendly telephone manner
• Strong organisational skills and attention to detail
• Proficiency in Microsoft Office applications
• Ability to handle customers professionally, calmly, and tactfully
• Demonstrated ability to work with integrity and flexibility
• Results-oriented mindset with a commitment to meeting company expectations
• Previous experience in a customer service or call centre role

If you are enthusiastic about providing exceptional customer service and want to join a dynamic team, this is the perfect opportunity for you. Apply now and join our client's team of dedicated Customer Service Advisors!

APPLY

• Click the apply button to be considered for this opportunity
• Applications will be reviewed over the coming days & updates provided ASAP
• Contact Jamie at Adecco Harlow directly for more information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.