Workplace Assistant

Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director.

* Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and coordinate regular reviews between customers and client to enhance the client relationship.

* The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverable and KPIs.

* Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums

* The Workplace Experience Coordinator will actively support the Senior Facilities Manager in supporting the development & improvement on service efficiency's, space management and other initiatives

Contract/Vendor Management

* Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards.

* Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements

* Co-ordinate with FM Operations and Client Service teams to deliver service level agreements

* Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings.

* Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process

* Management & completion of tasks both reactive & preventative.

* Support & manage the completion of site contract review reports to present to Operations lead.

Financial Control / Administration

* Contribute towards & support the development of budgets for the specific locations.

* Contribute towards & support the accrual process on a monthly basis.

* Creation & Submission of all PO's for services on location.

* Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system

Front of House / Reception

Working based at reception always maintain a professional polite and considerate manner

* Greet internal and external clients, acknowledging them promptly.

* Welcome and escort guests to meeting rooms

* Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival

* Assist with separate registration desks for functions as required

* Maintain the necessary awareness of building facilities to advise and direct guests appropriately

* Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner

* Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns

* Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised

HOURS:

• Hours - 9AM to 6PM - 24 Hours Per Week
• PAY - £13 - 14 P/H

Next Steps:

If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to:

Victoria Mehmet

Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.