Wholesale Account Assistant - High-End Fashion Designer

We are recruiting for our client who are a high-end fashion designer based in London who are looking to hire a Wholesale Account Assistant. This role is ideal for someone who has strong numerical skills, with the addition of customer service experience.

The successful candidate will manage the domestic and international outbound shipments for our wholesale accounts. This is a Mid-Level role that is an integral part of the wholesale team, you will efficiently maintain compliance with our customers delivery processes and ensure the smooth flow of goods taking into consideration domestic and international shipping regulations. You will enjoy working in a fast-paced sales environment, have an excellent eye for detail, proficient in Excel and confident working with numbers.

Logistics:

• Create packing lists and update shipment information in the internal database
• Request account/shipping information from new clients to update on the system and ensure this is filed correctly
• Inform the warehouse of incoming stock to ensure they have relevant paperwork and shipping information.
• Following up with the warehouse to ensure inbound stock is cross-checked
• Liaise with Production to advise of any discrepancies with units received from factories.
• Answer all client queries regarding repairs and/or returned items across all WSL/Private client/ F&F
• Managing delivery of stock swap/ re-order requests
• Create and maintain contact with vendors and customers to ensure timely delivery of goods
• Interact with third party logistics service providers to follow up on delivery issues and book in 3rd party collection
• Processing certificates and any relevant documentations needed for shipping/customs

Finance:

• Create and manage a high value Financial Excel document for weekly reports which will be used by our Commercial and Financial director to track cash flow
• Creating Proforma’s to send to client for payments
• Creating super accurate Invoices for clients and finance department

Skills required:

• Minimum of 1 year doing logistics/shipping
• Self-motivated with excellent written and verbal skills
• Highly organized with great time management
• Highly computer literate in Office 365, especially Excel.
• Previous experience and knowledge of imports and exports and preparation of shipping documents.
• Able to produce accurate and detailed monthly reports.
• Experience of analysis and interpretation of information and data.
• Able to and enjoy working under pressure
• Personable with good and clear communication both internally and externally