Welcome & Service Assistant

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Hours/working pattern: 30 hours per week. We’re looking for someone to work during our core hours of 9am-5pm which will include summer holidays, bank holidays, half term holidays and weekend shifts; this can be discussed at interview (No Evenings & No Split Shifts) 

Your contractual location will be Formby, but you'll also work at Rufford Old Hall.

Salary: £11.64

Contract/duration: Fixed Term Contract ending 31st October 2024

You'll be part of the Visitor Welcome Team, working closely with the Welcome Manager, who you'll also report into. You’ll be part of a team of 13 Visitor Welcome Assistants across the two properties, plus many volunteer colleagues. You will also work alongside the wider property team consisting of our Rangers, Facilities Programming, Partnerships and Food & Beverage Teams.

Formby is a highly designated and much-loved coastal site, which welcomes around 1.16 million visitors annually. It’s not without its challenges and we are always looking at the best ways to manage this site for nature and people too.

You’ll also work across the portfolio at Rufford Old Hall, a Tudor mansion in Ormskirk home to 500 years of Hesketh family history. Every day is different in the portfolio, so all of our team are enthusiastic, flexible and able to think on their feet.  

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

You will be required to drive vehicles including vans between car parks therefore a Full UK Driving Licence is required.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.