Welcome & Service Assistant

Working as one of our Welcome and Service Assistants you will play a key part in delivering a warm welcome to our visitors in the Ullswater valley and keeping operations running smoothly during our busy times.  

This is a dynamic role which will welcome visitors in the Aira Force car parks, where you will be processing car park payments, helping visitors to get the most out of their day and engaging them with work we do as a conservation charity and how the different ways they can support us.

This role will require weekend and bank holiday working with an emphasis on being available during school holidays.

A full UK driver’s license is essential for this role.  

We are recruiting 1 position:

1x Welcome & Service Assistant, 562.5 hours over 25 weeks

(3 days per week, 20th May – 10th November 2024)

Salary: £11.64 per hour

Interviews for this vacancy will be held on Wednesday 15th May 2024.

If you would like any more information about this role, please contact .uk

Ullswater valley is truly breath-taking, with its beautiful lake nestled amongst towering fells. The epic scenery and relative underdevelopment compared to other areas of the Lake District gives Ullswater a secluded and tranquil feel.

Our largest property in Ullswater is Aira Force, a showcase for the power and beauty of nature; it’s a place to escape the ordinary.

For 300 years visitors have been drawn here, where rainwater runs from the fells into Aira Beck and thunders in one 65-foot leap over the falls. Yet, Aira Force is much more than an impressive waterfall. A network of trails weaves its way from Ullswater lakeshore to Gowbarrow summit, passing towering Himalayan firs, rare red squirrels, woodland glades, picnic spots and views out across Ullswater.

This role will mainly be based at Aira Force and other NT locations in the Ullswater valley; however, you may be asked to work in other locations in the Lake District with prior arrangement. 

Working alongside colleagues and volunteers, you will be working in the outdoors, welcoming our visitors; providing help and guidance on where to park, processing car parking payments and information on National Trust membership, offering options and advice on potential walking trails and providing any other information our visitors may need to have a fantastic day out.

You will also help to look after the car parks and surrounding areas through facilities tasks, signage checks and litter picking. Our presentation standards are important to us, and you will work alongside the rest of the team to ensure we keep our places looking great. 

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.