Welcome & Service Assistant

As the public face of our property, you’ll be based in our visitor reception providing a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11.64 per hour. This salary will be applicable from 1st April 2024.

Contract/duration: until 31st December 2024

Hours/working pattern: This role is based on 582 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work more hours during our busier periods and less in our quieter months. Rotas are issued in advance and we'll always try to accommodate other commitments where possible, weekend working will be required.

Interviews: Thursday 4th April 2024

The role is annualised, which means during our open season (March - October) and for 3 weeks in December you will work 3 days per week, but not at all or 1-2 days during our quiet and closed periods, however your annual salary is divided by 12, so you get your salary in equal instalments each month. 

Chastleton is a rare gem of a Jacobean country house, built between 1607 and 1612 by the prosperous wool merchant, Walter Jones, as an impressive statement of his wealth and power. Owned by the same increasingly impoverished family until 1991, the house remained essentially unchanged for nearly 400 years as the interiors and contents gradually succumbed to the ravages of time. With virtually no intrusion from the 21st century, this fascinating place exudes an informal and timeless atmosphere in a gloriously unspoilt setting. We don't have a shop or tea-room, so you can truly imagine you have stepped back in time.

Based in Visitor Reception, day to day, you’ll be welcoming each and every visitor to Chastleton and delivering a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. 

You’ll have the chance to be involved in different aspects of the visitor experience. Day to day tasks include rota'd hours at Welcome greeting visitors, selling memberships and processing entry (including cash handling and PDQs).

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.  

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.