Welcome & Service Assistant x 2

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: 11.64 per hour

Contract/duration: Fixed Term Contract until 28th February 2025

Hours/working pattern: We have 2 positions available both flexible working of 850 hours each, This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the duration of the contract.

Interview date: 13th May

Day to day, you’ll be welcoming our visitors and delivering a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  

We are the face of the National trust, and it will be your job to promote who we are and importance of the work we do for now and forever. Our value of ‘Everyone Welcome’ will be at the forefront of your daily service. Through our messages you will seek out opportunities through fundraising via donations and recruiting new members to help us support the work we do that we are so passionate about.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.