Welcome & Service Assistant National Offices

We are recruiting for a Welcome Service Assistant to join our team.

Our Welcome & Services Team are responsible for providing a high-quality front of house service to all colleagues and visitors to our national office, Heelis. Your day will be a mix of different activities and you’ll work closely with colleagues to get things done.

Salary: £22,698

Contract/duration: Permanent

Hours/working pattern: 8am – 4pm - Monday – Friday.

Hours: 37.5 hours per week - Please note this role is office based and is not suitable for hybrid working

Our central head office Heelis, is situated in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal cafe available every day.

As part of our Welcome & Services team you’ll provide great customer service.  You’ll work with colleagues to handle day-to-day queries, support our events and activities and be the friendly, professional face of our head office.

We are a small team at Welcome & Services, collaborating closely with the Facilities & Business Services teams to accomplish tasks.

In this busy environment some mornings you might be at the reception, guiding colleagues and visitors to their destinations and addressing enquiries. In the afternoons, you could be setting up our meeting spaces for events. On other mornings, you might be in the post room, and in the afternoons, you could be checking spaces to make sure they meet our presentation standards. 

We'd love to hear from you if you are

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.