Watchkeeper - Operations Room Support

Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provide 24/7/365 cover.

The role forms part of a dynamic team providing a 'helpdesk' type service. Day to day tasking may involve call handling, data input & responding accordingly to any issues that may occur in a calm efficient manner.

In this role you will provide data management support, using multiple information systems that collectively contribute to the better understanding of the Maritime Domain and situational awareness. Located in a military facility in the Portsmouth area, successful applicants will play a key role in an expanding team that manages digital data, providing outputs to customers globally.

Other tasking may include, but is not limited to:

• Handling emergency calls from vessels at sea/industry
• Recording incidents
• Logging emails in accordance with set guidelines
• Liaise with various agencies and vessels according to standard operating procedures
• Disseminate information and report to management chain

Person Specification

Essential:

• MOD security clearance or be content to undergo Security Clearance to SC level
• Computer literate with a basic working knowledge of Microsoft Office applications: Word, Excel and PowerPoint
• Excellent communication skill
• Ability to act calmly under pressure
• Able to follow laid down process

Desirable:

• Current working knowledge of either merchant or military shipping highly advantageous
• Experience working set shift patterns and unsociable hours
• Experience in client facing/customer service/service delivery environment
• Own means of transport due to inaccessible site location
• Experience in one or more of the following:
• • Ops room experience
  • Call Handling
  • Emergency Response
  • Helpdesk
  • Data Input
  • Relevant shift working environment

Shift Pattern:

Shifts will be for a period of 12 hours and follow a pattern of 7 days on, 7 days operational support, 7 nights on followed by 14 days off.

Day shifts - 7am - 7pm

Night shifts - 7pm - 7am

Successful applicants will be put into a set shift rota with limited flexibility. Holiday is allocated over set periods and there is very limited scope for change.

Further details on this can be discussed with your Carbon60 representative.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.