Warranty & Tech Administrator Maternity Cover

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Major Job Functions

• Ensures all warranty information is entered on the DBSi system including delivery service records, extended warranties and any agreements. Registers all extended warranties with Caterpillar Insurance Services. Maintains the extended warranty register and liaises with Caterpillar to secure special quotes. Ensures all extended warranty agreements, certificates etc. are provided to the customer on a timely basis.

• Maintains and updates warranty fund tables. Maintains the Warranty HOLD file. Administration of used equipment warranty pricing and codes. Maintenance of department webpage. Maintains warranty codes on work orders, rebuilds and DTY type programmes.

• Ensures the return of all parts and/or components requested for return by Caterpillar and other OEM suppliers.

• Orders and manages all technical information for both internal & external customers including SIS and ET etc. Supports the communication of Service Letters to customers and second level dealers. Provides administration support the technical communicators including answer calls, emails, enquiries etc.

• Raise purchase orders for both technical & warranty.

Specific Skills

• Strong communication and interpersonal skills, with an ability to build positive relationships both internally and externally 

• Excellent analytical skills and problem solving skills 

• Works on own initiative and works well as part of a team

• Excellent influencing and networking skills

• Excellent IT skills including intermediate Excel Microsoft Office skills, intermediate Word and PowerPoint skills

• Good Numeracy and literacy skills

Knowledge

• Good knowledge of Systems and applications including DBSi and Caterpillar systems including Dealer Service Network, SIS etc. (desirable)

• Experience in a similar role within a similar industry environment (desirable)

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.