Warranty & Service Executive

We currently have an exciting opportunity for a Warranty & Service Executive to join our award-winning Volkswagen Commercial Vehicle operation in Southampton. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary plus benefits.

We are a well-respected family business and our customers and colleagues are at the heart of everything we do.

Hours: Mon - Fri, 8.00am - 5.00pm

Key responsibilities as our Warranty & Service Executive:

• Submit accurate warranty and goodwill claims on a daily and weekly basis
• Monitor daily and weekly reports
• Administer warranty policy in the best interest of Breeze, the manufacture and the customer aiming for profitability and efficiency
• Maintain records of warranty submissions and customer contributions towards goodwill claims
• Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period of time, are labelled, and made available to manufacture on request
• Additional support to the front of house team during peak times and 1 in 3 Saturdays covering service reception
• Job card preparation is an essential part of this role
• Undertake other tasks as requested by the General Aftersales Manager

What we’re looking for in our Warranty & Service Executive:

• Main dealer warranty experience essential
• Computer skills essential
• Knowledge of Keyloop (CDK) desirable, although training will be given
• Ability to use own initiative and multi-task
• Great organisational skills
• Team player that offers flexibility within their role
• Personable approach, with a polite and courteous manner
• Full driving licence

In return, our Warranty & Service Executivewill receive the following benefits:

• A competitive remuneration package
• Comprehensive and continuous training
• Contributed Company pension scheme
• Retailer Staff Car Scheme
• Cycle to work scheme
• Staff incentives scheme
• Refer a friend scheme
• Wellbeing support
• Life Assurance
• 32 days annual holiday, including bank holidays (extra days given on length of service)
• Good career opportunities

As an energetic, focused, and thriving company, we believe our people are what sets us apart and drives our company forward.

If you feel you have the skills and experience to join us as our Warranty & Service Executive, please click apply now!