Volunteering & House Officer

You'll be part of our House team who work across Hinton Ampner in Hampshire and Uppark House & Gardens in West Sussex. Across both properties, the house team looks after 300 volunteers. Reporting to the Senior Collections & House Officer and working closely with the Senior Volunteering & Community Officer, you’ll look at the way the whole volunteer journey for the house volunteers, making a consistent approach to the way we work.

Working across both properties is a requirement of the role so the ability to drive is crucial.

As our Volunteering and House Officer, you'll be supporting the house team in reviewing the effectiveness of our volunteer systems and processes. You'll be working to create a flexible, positive and inclusive place for current and future volunteers to get involved, all whilst ensuring a consistent and high standard of opening the houses to visitors. You'll develop new ways of working and deepen relationships with existing and new volunteers and managing rotas to enable the house to consistently open rooms for our visitors to enjoy.

You’ll be managing volunteers through induction, and helping with any problems and questions. You’ll be working alongside the house team with the daily operations of opening the house including helping us to maintain presentation standards on our visitor route.

Part of your daily tasks will be helping the house team clean and maintain the house, keeping presentation standards to a high level and being trained on National Trust Housekeeping and conservation practices.

This role will also form part of the day duty management for the property.

Please read the role profile attached to this advert.

We'd love to hear from you if you’re:

• experience of volunteer management
• able to effectively communicate at various levels
• able to deliver excellent customer service
• flexible and collaborative, a team player who’s happy to lead on and work with other people’s agendas towards a shared goal
• well-organised, with good attention to detail
• basic understanding of conservation
• willing to learn and understand duty management of two sites
• comfortable using IT systems such as Microsoft Office

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.