Voids Supervisor

Adecco are delighted to be partnering with the London Borough of Camden in their recruitment of a Voids Supervisor.

Reporting directly to the Voids Operations Manager. The post holder will be responsible for supervising and ensuring the timeliness and quality of all void works undertaken by either directly employed trade staff, agency or specialist sub-contractors and for arranging access, and liaison with the housing management teams throughout the progress of the work.

Example outcomes or objectives that this role will deliver:

* Provide effective and efficient supervision of the voids direct labour work force and partnering subcontractors across designated geographical districts.
* Ensure that all work streams falling under your responsibility achieve or exceed the agreed service level agreements, minimum standards and supply chain basket rates.
* Pre & Post inspections of void properties ensuring quality, issuing remedial snag lists where required and delivery within agreed timescales and standards.
* Update all IT work flow systems to ensure work updates are captured and recorded at the earliest opportunity.
* Work closely with the repairs teams to coordinate work associated with the void and recall works to minimise duplication of resource.
* Discharge the Division's responsibilities under the Camden Safety Risk Management Model and manage all aspects of health and safety and compliance at all times.

People Management Responsibilities:

* Line management of a team of voids trade staff Relationships.
* Provide support and guidance to housing management teams when technically challenging situations occur.
* Work in partnership with other repairs management teams to deliver an efficient repairs service borough wide.
* Establish supportive and effective relationships with supervisory teams, trades staff, back office staff and new tenants.

Work Environment:

* Voids delivery is a high volume, fast moving environment and can involve high pressure on a regular basis. Flexibility, adaptability and the need to make decisions quickly is vital as priorities frequently change and information is updated in real time. You will be expected to visit properties on a frequent basis either pre, during or post completion.
* Our service to our residents operates over extended weekday working hours, typically 8 AM to 6 PM Monday to Friday and 8 AM to 1 PM Saturdays. You will be required to work flexibly to manage and support service delivery between these hours, this may include changes to working times / patterns in order to deliver an effective service.

Knowledge and Experience:

* NVQ or equivalent in a building trade.
* Extensive experience supervising a reactive repairs/void service for social housing.
* Extensive experience of supervising a direct delivery workforce
* Experience of working in a high volume maintenance/void environment.
* Up to date understanding of the health and safety responsibilities of a maintenance service, preferable IOSH Managing Safely.

Over to you We're ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we're supporting people, and we'll redefine what a career can be. If that sounds good to you, we'd love to talk.