Visitor Services Manager / Customer Service Manager

Job Title: Visitor Services Manager

Location: Henry Moore Institute, Leeds city centre

Salary: £31,000 per annum + 12.5% pension contribution + Other benefits

Job type: Permanent, Full Time

Working Hours: 35 hours per week including alternate weekends, or as determined by the duty management roster

Closing Date: 10am, Monday 22 April 2024

Interview Date: Thursday 2 May 2024 at Henry Moore Institute, Leeds city centre

This is an exciting opportunity to join in a new role at the Henry Moore Institute, one of the world's leading centres for the study of sculpture, offering a programme of exhibitions that complements and animates a broad range of research activities.

About The Role:

The Visitor Services Manager provides the welcoming public face for all visitors to the Institute and is responsible for the day to day management and development of the Front of House team and oversight of the retail space. Working closely with Programme and Operations colleagues, you will ensure that interpretation information, facilities, staffing and other resources offered are of the highest possible standard and are able to be safely enjoyed by all.

We are looking for a highly organised 'people' person who can lead by example with an exemplary customer welcome and convey a keen interest in the arts, while also helping to deliver a profitable retail operation which contributes to the overall visitor experience.

About you:

• The successful candidate will have at least two years' experience of managing people in a customer-facing operation, together with an understanding of visitor engagement
• You will enjoy working with the public and be able to remain calm in all situations
• Experience of working in a cultural or charitable organisation is desirable, as is a keen interest in modern and contemporary art

Benefits:

• We want everyone to be the very best that they can be and we will work closely with you to agree some clear performance goals which provide you with continual development. We support you on your development at work and your career goals
• Enhanced benefits for maternity, paternity and adoption pay
• Generous employer pension contribution of 12.5%
• Time off for family emergencies (unpaid) and compassionate leave (paid) is awarded in the unfortunate event of the death of a direct family member
• Free access to our 24-hour confidential personal assistance and counselling scheme offering a wide range of support services e.g. managing money, retirement, returning to work after a break, bereavement, advice with caring for relatives, divorce, abuse, etc
• Company sick pay (includes SSP) on the completion of 6 months' service
• Income Protection insurance covers up to 50% of your salary if you are absent due to sickness from the 7th month of absence up to 5 years (subject to HMF terms and conditions and acceptance onto the scheme by the insurers)
• Life insurance provides your family with financial support should you die while in our employment (subject to HMF terms and conditions and acceptance onto the scheme by the insurers)
• Vouchers for a free eye sight test for DSE (Display Screen Equipment) users
• Interest-free loan of up to £1,000 to assist with the purchase of annual travel tickets, a car, bicycle or personal computer/laptop
• 10% Discount in the HMF book/gift shops

Additional Information:

We value a diverse workforce and welcome applications from all sections of the community and under-represented groups.

If you are excited by this opportunity and have the skills and experience we're looking for, then take a look at the application pack on our website where you'll find more information about the job and how to apply.

Please click on the APPLY button to be sent an email with further instructions.

Candidates with the experience of; Head of Visitor Services, Visitor Services Team Leader, Customer Relations Manager, Head of Reception, Retail Manager, Reception Manager, Front of House, Visitor Services Manager, Client relations, Head of Visitor Services, Client Services, Client Relationship Manager, Manager, Line Manager, Visitor Relations Manager, Customer Service Manager, Customer Services Coordinator, Senior Receptionist, Customer Services Supervisor, Senior Tourism & Events Officer will also be considered for this role.