Underwriting Operations Analyst - Aviation, Space & Mining

About us

HDI Global Specialty SE is a specialty lines insurer. It is owned by HDI Global SE, part of the Talanx Group. HDI Global Specialty's focus is on writing agency and specialty insurance business with operations in 9 locations and access to a global network of more than 175 countries through the HDI Global SE network. HDI Global Specialty also enjoys the same financial strength as HDI Global SE.

This role is working within a newly created "Single Risk Operations" function. The function brings together our existing "Technical Operations" function with the Underwriting Assistants from within our Single Risk Underwriting Teams. The team consists of hubs who are each responsible for various lines of business and we also have a central "Technical Operations" team.

This is an exciting time to join to help carve out the future of the team. The Single Risk Operations hubs are closely aligned with the Underwriting Teams and these relationships are key. We are looking for someone that will be enthusiastic about supporting this strategy and will be open to providing their thoughts and input.

The role

• The Underwriting Operations Analyst will provide Operational services as part of the "Transportation & Mining" hub. This operational hub works very closely with the Single Risk Aviation, Space & Mining Team Underwriters working within the London Office.
• Providing Pre-Bind and Post-Bind support to our Underwriters
• Work with the Operations team to help refine the support that we are providing to our Underwriting teams and transforming the way we provide this to ensure high levels of efficiency and service

Key accountabilities

Underwriting Administration

• Manage the team mailbox and ensure all correspondence is dealt with in an efficient and timely manner
• Transferral of underwriting information and correspondence into document management system (Doxis) where appropriate
• Data entry of all policy types and endorsements using our underwriting data entry system - Enora - on behalf of the team
• Data entry in to any relevant team systems (RE7 etc)
• Ensuring a timely, efficient and appropriate workflow process is followed to from start to finish

Data Quality

• Monitor and review the Policy data input to eNora, ensure compliance with data quality protocols, via the Approval Gate.
• Responsible for individual error rate and ensuring that this is in line with company standards & expectations

Managing Relationships

• Support the Operations team by delivering a high quality service to the business
• Develop and maintain a strong, long-term relationship with our underwriters along with their brokers by providing them with an excellent service
• Work closely with wider Operations team to ensure an aligned approach

Risk and Controls

• Ensure all risks comply with regulatory and compliance checks, which in turn are all performed within the underwriting guideline adhering to all Local and Group guidelines
• Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible

Process Improvement

• Make suggestions for process improvements within your role
• Enhance and improve the effectiveness of the service and systems used in the Operations team and if needed participate in special underwriting projects if required

Credit Control

• Accounting Queries - Reconcile and investigate accounting queries from Technical operations team including weekly DSIGN report and individual account queries

Reporting

• MI Reporting - Understand reporting environment and assist with team KPI
• Regulatory reporting when required
• Analysis of data and/or preparing reports for own & underwriters purpose

IT

• Ensure full understanding of IT systems utilised within role
• Attendance of UK Key User Group to understand any changes to systems and provide input regarding these

Skills & experience

• Previous experience within an insurance role. Knowledge of Aviation or Mining business is desired but not essential.
• Knowledge of the London Market.
• Intermediate MS Office skills - Outlook, Excel.
• A-level or equivalent or higher.
• Working towards CII qualifications or similar industry recognised qualifications is desirable but not essential.

Other

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