Transport and Administration Co-Ordinator

Changing Lives Together are looking for a Transport Coordinator to control all transport fleet including, driver/vehicle coordination to best meet customer demands. You will control and liaise directly with customers via telephone, email and other communication means with updates on deliveries and collections. You will be liaising with customers with pricing and other necessary information. along with managing vehicle operations to meet compliance with legal driver’s hours & regulations.

Our drivers play a key role in the safe delivery operations of the Community Transport service. We transport some of the most vulnerable members of our community. You are not just a driver, you become a member of the passenger’s support team and as such must be empathetic, caring and patient with them.

Reporting to the Community Transport Manager to provide a professional, safe, efficient, and reliable transport service for members of the public including vulnerable adults and/or vulnerable children and young people.

Main Responsibilities and duties:

1. Overall Job Purpose

- Communicate with drivers and provide them with necessary instructions and information
- Ensure compliance with all transportation regulations and safety standards
- Resolve any transportation-related problems or customer complaints in a timely manner
- To ensure smooth running of the transport operations to meet customer/s demand.
- Utilization of driver/vehicle fleet to maximize profitability.
- Organize, update, and maintain databases for operational activities.
- To support the business by completing administration functions

2. Usual accountabilities

· To receive, store and process data (in whatever form or medium such data takes - e.g. electronic and/ or documented) in a confidential manner and in accordance with the Company’s agreed data management policies.

· To attend all team and organisational meetings

· To promote the conduct and ethos of the organisation at all times

· To understand and apply all CLT policies and procedures in all areas of your employment.

· To be fully aware of the Safeguarding Policy and procedures and to report any concerns in line with the policy.

· All members of staff are expected to be committed to the aims and objectives of the Equal Opportunities Policy.

· To attend any relevant team meetings and or training to support continued professional development

· The driver/PA may be asked to carry out other duties as required. These duties will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular occurrence it will be included in the job description after consultation with the employee.

· This job description is subject to regular review in accordance with changing organisational needs and consultation.

Drivers will be required to be flexible and will be needed to also carry out Passenger Assistant duties as required.

Person specification

Qualifications

· D1 Licence Required

· GCSE Maths, English Level C or above (or equivalent)

· MIDAS or equivalent ( part of training mechanism - successful applicants)

· First Aid Certificate

· Health and Safety qualification

Knowledge and understanding

· Recent experience of working within a driving environment

· Working with older people, vulnerable adults, children & Young people

· Previous experience of working within the charity sector

· Handling Cash

Skills and aptitudes

· Health and Safety focused

· Excellent Customer Service Standards

· Organised

· Understanding of working in a confidential manner

· Can work as part of a team

Personal qualities

· Responds to challenges

· Empathy with the client group

· Flexible Approach

· Adaptability

· Shares CLT values

Special requirements

· This post is subject to an Enhanced DBS Check

Skills:
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficient in using transportation management software and systems
- Knowledge of transportation regulations and safety standards
- Ability to work well under pressure and meet deadlines
- Attention to detail and problem-solving skills

We offer competitive compensation and benefits package. Join our team as a Transportation Coordinator and contribute to the smooth operation of our transportation department. Apply now!

Job Type: Part-time

Salary: £10.90 per hour

Expected hours: 30 per week

Benefits:

• Company pension
• Free parking
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Winsford: reliably commute or plan to relocate before starting work (required)

Work Location: In person