Training and Quality Lead

Job Description

Job Title: Training and Quality Lead

Company:

Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 26 years. In this time, we’ve helped the home improvement industry raise installation standards, strengthened our accreditation & monitoring procedures and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Insurance Backed Guarantee and Deposit Protection Insurance policies. Based in contemporary offices on the edge of Chorley. We are a business building a future for our employees through diverse investment and continued ambitious growth.

Role Purpose:

The Quality Assurance / Training Co-ordinator is a hybrid role. The first half of this role, quality assurance, involves conducting a final compliance check of clients before their accreditation is complete, which gives the clients access to their insurance policies. The second half of the role, training coordinator, includes evolving methodologies, standards, and procedures for executing and reporting on programs and services, ensuring consistent, measurable, and repeatable processes for the organisation. This role is pivotal in maintaining uniform quality and performance standards across the entire business.

Accountabilities:

• Evolve and maintain a robust Quality Assurance framework.
• Lead quality assurance reviews on client accreditation applications, focusing on compliance within the highly regulated environment.
• Present findings and recommendations to senior management.
• Drive continuous improvement initiatives in quality and process efficiency.
• Design and deliver a wide range of systems & processes, regulatory, and technical training solutions which improve employee's knowledge, awareness, and competence.
• Working closely with senior leadership and line managers to monitor and train staff members in their role, leading one-to-one and group training
• Creating and implementing training programs; such as an induction and a development program.

Experience:

• Demonstratable experience working in a compliance.
• Experience with conducting quality checks and reviews.
• Experience with interrogating data, ensuring compliance with set standards.
• Working in a highly regulated environment.
• Background in designing, developing, and delivering operational training.
• Essential experience in writing and creating training material, resources, and processes.
• Experience in training and developing new and existing staff members.
• A track record of identifying business issues, developing persuasive recommendations for improvement.
• Clear and concise understanding of all insurance policies and controls in line with FCA regulations.

Skills:

• Advanced analysis and problem-solving techniques
• Self-Motivated and good organisational skills. Able to manage own workload and deliver against deadlines with minimal supervision
• Ability to innovate and improve working processes
• Strong communication skills, both verbal and written, and ability to communicate at all levels
• Ability to adapt to communication to different audiences
• Strong attention to detail
• Confident with Microsoft applications

Why work for us?

• £28K - £35K per annum
• 37.5 hours / week (8.30am - 5pm, Monday - Friday)
• 25 days paid leave + celebration day (plus bank holidays)
• Hybrid working available after the probation period
• Pension Scheme
• Free Parking
• Easy access to M6, M61 and M65 motorways

Values and Behaviours

1. We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect all at times.
2. We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
3. We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a 'can do’ attitude.
4. We will seek opportunities (at least annually) to identify employee training needs (and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).
5. We shall be very careful in our recruitment and maintenance of 'customers’ (customers here being defined as 'any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these 'values’.
6. We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.

Please note: As an Insurer, we are obligated to undertake due diligence in relation to employee’s honesty and good repute. The successful candidate will be subject to initial and ongoing honesty and good repute checks, including reference checks, Credit Reference Agency checks, and we may also include Criminal Record checks, through the Disclosure Baring Service (DBS). All checks are undertaken by us, and there is no cost to any applicant or employee.