Trade Store Manager

Trade Store Manager

Role Summary

You will be responsible for the operation of a busy trade store, providing exceptional customer service. A variety of duties including health & safety, retail management, merchandising, marketing, purchasing and more. You must bring a problem-solving work ethic, suited for a sales-focused dedication to business growth.

Main role / Responsibilities

• Deliver exceptional customer service throughout the entire customer journey: engagement, up-selling, quoting, lead generation and relationship building.
• Lead and motivated a small team to achieve gross profit targets.
• Using your merchandising and retail knowledge, you must ensure the trade counter is stocked and well presented.
• Oversea cash and card transactions, profit tracking and stock management.
• Quickly adapt to and effectively utilise NetSuite computer systems.
• Manage staff effectively, addressing performance issues, conducting appraisals, and providing regular feedback and recognition.
• Conduct monthly performance reviews with area manager, seeking continuous improvement opportunities.

Knowledge / Skills / Experience

• Highly motivated to achieve targets and drive team success.
• Demonstrates outstanding customer service standards.
• Possesses basic product knowledge of building materials / industry; further training will be provided.
• Strong IT literacy and literacy skills.
• Excellent time and team management abilities.
• Clear communication with a hands-on, lead-by-example management style.
• Forklift licence and workplace first aid certification preferred but not essential.

Pay / Benefits / Working hours

• Salary £27-30k
• Mon-Fri 0630-1630

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.