Trade Services Administrator

Company Information

Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in continence products for managing acute and chronic condition. The company also offers a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 500 people in the UK, China and India, Clinisupplies supplies its products to the NHS and delivers direct to patients’ homes through Clinidirect, its dispensing appliance contractor.

Clinisupplies is focused on developing products which are simple and discreet to use. Its product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CE, ISO, US FDA approved facilities.

Role summary

This role will be primarily responsible for the effective administration of day-to-day Trade Services related activities. This includes maintaining our various mailboxes, managing calls, updating trackers, running reports, supporting the process of company expenses to name a few things. This is a role with lots of variety, to help the team maintain its great level of customer service to internal and external customers.

Key Responsibilities

The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do

• Update invoicing and discrepancy trackers
• Coordinate with procurement department to map incoming stock to orders
• Manage various mailboxes, acknowledging and responding to various queries
• Send out weekly reports to customers
• Arrange uplifts and collections of stock from customers
• Manage price update administration with customers
• Maintain SharePoint files
• Manage daily sample reports
• Maintain customer database
• Support Finance Coordinator with processing of company expenses
• Managing team’s post
• Annual leave cover for the team

Experienced Required

• Excellent knowledge of Microsoft Office suite, in particular MS excel
• Excellent interpersonal skills
• Ability to communicate clearly and professionally, both verbally and in writing
• A proficient problem-solver with a friendly approach
• Highly organised in managing your workload, responding to deadlines and meeting tight time-frames
• Ability to work collaboratively as part of a team as well as under your own initiative

Desirable:

• Previous experience of working in a customer services environment

Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.

NO AGENCIES