Tenant and Homeowner Involvement Team Leader

PURPOSE OF THE JOB 1. The purpose of this role is to ensure we involve our residents in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities.

2. You will provide operational management support for resident-led oversight and scrutiny boards and ensure we offer a wide range of involvement opportunities for residents to hold the council accountable for the design and delivery of landlord services.

3. You will lead the delivery and implementation of Southwark’s Housing resident involvement strategy and operational plans to ensure we are close to the homes, blocks and estates we manage and deliver a resident involvement service that is proactive, people centred and responsive to local needs.

PRINCIPAL ACCOUNTABILITIES Responsibilities

1. You will lead the team and provide operational support for accessible and flexible resident involvement opportunities for all tenants and homeowners to ensure the views of residents are weaved into the design and delivery of landlord services including servicing all resident involvement structures, oversight and scrutiny boards.

2. Implement, maintain and service appropriate resident involvement and empowerment structures to enable residents to hold the council as a landlord accountable for delivering excellent landlord services and devise clear operational plans to drive the achievement of the resident involvement strategy.

3. You will additionally lead and contribute to consultation and community outreach events which can develop resident empowerment and capacity building and provide new opportunities for joint working.

4. Establish and maintain a clear plan, co-ordinate and motivate the team to deliver a complex range of community engagement activities and projects with a diverse range of residents to galvanise grass root support for the growth and development of tenants and residents associations.

5. Contribute to designing, implementing and embedding performance and quality standards to drive continuous improvement in all aspects of the service and across all internal and external measures including the regulatory framework for the regulator of social housing.

6. Develop operating plans to deliver a thriving neighbourhood and a people powered approach in resident involvement and narrowing the indices of social and economic deprivation.

The person specification is a picture of skills, knowledge and experience required to carry out the job.

Knowledge, including educational qualifications:

Essential (E) How assessed

1. A Degree and Membership of the Chartered Institute of Housing or ongoing professional development in public sector housing management.

2. Demonstrable understanding of local community issues and challenges in delivering community cohesion projects and practical actions to create strong and vibrant neighbourhoods.