Tenancy Sustainment Officer

Our client is a social housing provider with a real focus on developing good quality affordable housing. Currently they are seeking a Community Sustainment Officer on a permanent basis. This is a full time role, Monday-Friday. The post also offers an essential car user allowance.

This role requires the candidate to have a full valid driving licence and access to their own vehicle.

Duties will include:

• Identifying, investigating and resolving safety concerns such as domestic abuse, honour and hate crime involving tenants and their households and ensure effective safeguarding, MARAC, MAPPA, VARM multi-agency working
• Maintaining current awareness of tenant and household circumstances through comprehensive investigation thinking laterally to consider all implications and support needs
• To correctly administer requests for support and anti-social or nuisance resolution
• To promptly arrange evaluation of needs to ensure early intervention to address all potential tenancy and welfare risks
• Assisting in keeping accurate records for all cases, including those in relation to complex anti-social behaviour cases, so they can be used when preparing legal documentation
• Following clear procedures to ensure effective medical needs assessments linked to evaluation of housing applications
• To swiftly investigate and case manage issues referred to you, in relation to community sustainment, nuisance, harassment and anti-social behaviour, using appropriate partnership, legal remedies and other interventions to prevent community failure and prevention of crime and disorder
• To support the delivery of community sustainment strategy, policy and procedure including anti-social behaviour to ensure consistency of service levels, standards and performance
• Coordinate support plan packages of assistance and delivery of an effective community support service including tenancy support, anti-social behaviour case management, and referring to other support where required
• Assessing requirements and providing assistance in relation to a varied range of issues to support tenancy sustainment principles
• Addressing welfare and safety concerns through signposting to other support agencies
• Supporting tenants who are vulnerable and have the potential for breaches of tenancy conditions to avoid enforcement action
• Identifying and help support tenancy risks linked to debt and financial exclusion