Tenancy Support Officer - Occupancy Reviews

• Tenancy Support Officer - Occupancy Reviews
• Public Sector - Local Government
• Full Time - Monday to Friday, 36 hours per week
• Temporary Role - 6 months with likely extension
• £28 per hour Umbrella
• Hybrid working - 2 to 3 days in office / tenancy visits, remainder at home
• IT equipment provided
• ASAP Start

As a Tenancy Support Officer, you will work with colleagues to deliver this front-line project, carrying out home visits, confirming TA and EA Occupancy, and as appropriate discharging the Council's duty to house.

About the role:

• To deliver occupancy reviews, through home visits, confirming present occupants.
• To work in an organised fashion to arrange and deliver visits, gather information, and record it in a timely fashion on spreadsheets and NEC housing management system.
• Ensure provision of quality service to customers, offering excellent customer service.
• To identify cases where review and possible discharge of duty is appropriate and ensure timely action to progress cases to completion.
• To liaise with departments and staff across housing in delivery of outcomes.
• To weekly update and submit records and reports on activity and outcomes.

About you

• Working knowledge of issues in homelessness and temporary accommodation.
• Experience in the discharge of duty under homelessness legislation.
• Ability to self-organise and meet weekly delivery targets and objectives.

• Ability to work effectively with departments and colleagues to deliver outcomes.
• Strong skill base in relation to housing management online systems.
• Effective, inclusive communication skills, engaging with customers and colleagues.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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