Tenancy Officer

Seven Resourcing are currently seeking a Tenancy Officer to work in the within Hull city Council. This is a full time position, and we are paying £19.64 per hour for this role. 

The role:

Working as part of a geographically focused team the role provides a housing landlord service to approximately 23,000 homes across the City.

The post holder will be the first point of contact for residents supporting them to manage their tenancies and ensure rent is collected in line with the Council's tenancy agreement, housing legislation and policies and procedures; actions could have significant financial implications in managing a total rent debit of around £98m citywide. 

The role will deliver an excellent local Housing Management service to tenants and other stakeholders in the city. Ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues and acting on feedback from customers and the community.

The post holder will work closely with tenants, partners and other stakeholders to ensure schemes and projects run smoothly and that tenant and residents' groups are supported.

Key Responsibilities:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults, recognising risk indicators of different forms of abuse and neglect and making necessary referrals as required.
• Ensure tenants comply with the conditions of their tenancy agreement.  Investigate breaches of tenancy; gather information and evidence drawing on a range of data sources to inform decisions to manage the case. Serve legal notices on tenants, prepare reports and witness statements to ensure tenancy conditions are complied with.  Work with tenants, and partners to deal with issues where these are identified and find appropriate solutions.
• Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly.  Follow housing legislation regarding specific situations including left in occupation, temporary absences and bereavement, including if suspicions are raised, or information is received from relatives/neighbours etc about the wellbeing of the tenant, a Tenancy Officer would be expected to attend at the property which would include having to check whether there are any unusual smells from the property and liaise with Police/ Fire services if access is required. The post holder will liaise with next of kin, bereavement services or Office of public trustee when managing tenancies where a tenant is deceased.  Where the deceased tenant has no next of kin the Tenancy Officer will carry out an inventory of property, arrange storage for any items in line with the Council's duties under the Local Government Miscellaneous Provisions Act. This ensures properties are available to go through the void process in a timely way to be relet.

Applicant Requirements:

• Qualifications: GCSEs A-C or equivalent including at least English and Maths. Educated to A Level standard or equivalent experience
• Experience: 2+ years working within a similar role. 
• Compliance: Current Standard DBS check. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

Working with Seven Social Care:

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