Tenancy & Contributions Officer - Elderly Accommodation

Tenancy & Contributions Officer - Elderly Supported Accommodation - £30k to £35k - Central London

A Tenancy & Contributions Officer is required by a beautiful historic organisation, which offers supported accommodation, as well as nursing support to the elderly. In return for the accommodation, meals, nursing care, and various amenities, the residents make a personal financial contribution, based on individual’s ability to afford to stay with the organisation, and is subject to annual review.

The Tenancy & Contributions Officer will be responsible for administering the process of setting and reviewing the residents personal financial contributions, leading on the maintenance of an in-date and fit-for-purpose tenancy Agreement as well as developing the Handbook which governs the day-to-day lives of the In-Pensioners. The role will also include; supporting individuals with relevant applications for local authority funding or state benefits, working closely with other members of the directorate for some 'housing’ management matters such as the allocation of accommodation and minimising voids, supporting the admissions process, ensuring compliance with current legislation, regulatory requirements and best practice in the housing sector and updating our policies and processes accordingly.

SALARY ETC:

• £30k to £35k + excellent benefits package
• Permanent, full-time
• Monday to Friday, office hours (41hrs per week, which include breaks)
• Central SW London
• This is an on-site working role.

REQUIREMENTS:

• Must have full rights to work in the UK
• Knowledge of the housing sector, relevant legislation, and regulatory standards
• Housing management experience & good customer service experience
• An understanding of safeguarding and what to do in the event of a concern.
• Previous experience of working within a supported accommodation service for older people
• Relevant qualification in housing management or similar is desirable.
• Project management skills.
• Ability to work as part of a team and adopt a flexible approach.
• Ability to maintain professional boundaries with the elderly residents and applicants.
• Organised, efficient and have a confident and professional manner.
• Good written and IT skills, with a good knowledge and accuracy in English Grammar and Maths, as well as excellent empathy and customer service skills.

DUTIES TO INCLUDE:

• Assessment and setting of personal financial contributions for all new intakes of elderly residents during their admission process. Ensuring relevant information (details of income and assets) is accurately assessed to make appropriate calculation of their contribution amount.
• Where required, contact pension services to ensure that pensions are ceased for new intakes (a requirement of entry).
• Conducting annual reviews for elderly residents, supporting them as required, to gather the relevant information about their income and assets, so their contribution can be reviewed accordingly. As required, liaise with In-Pensioners Next of Kin or Lasting Power of Attorney.
• Supporting individual elderly residents to apply for such local authority or state benefits as they are entitled to.
• To take appropriate action to deal with any arrears.
• Work with the Admissions Officer, to issue and explain the (tenancy) Agreement as part of sign up for new intakes.
• Ensure that residents are kept fully informed of any changes to the (tenancy) Agreement and financial contributions.
• Act as the first point of contact in the appeals process for admissions, assessing and responding to any appeals against decisions made.
• To manage and respond to any complaints from residents relating to their personal financial contribution.
• To manage data sets and records relating to the financial contributions.
• Continuous development and review of the relevant policies and procedures.
• Work with Local Authority or DWP agents concerning any issues that require advice, guidance or assistance.