Temporary Underwriting Processor FULLY REMOTE

Do you have….?

• 1 to 2 years of underwriting admin experience in any insurance products.
• Knowledge of underwriting principles.
• Some experience of working with brokers.

If yes to the above… read on this fabulous position could be for you!

Our client who is a Consultancy are working for a global insurance firm and assisting them to find Underwriting Processors.

The roles are fully remote for a period of 6 months. The working ours likely to be 9-5.

About the role:

• Professionally handle incoming calls/webchats from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.
• Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
• Develop and maintain productive external and internal relationships.
• Recognise and convert opportunities to introduce other AIG products to existing customers.
• Consistently achieve individual performance targets (KPI).
• Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
• Practice customer care by providing accurate information to customers at all times.
• Ensure good product and system knowledge is maintained.
• Ensure all relevant systems are updated in a timely manner.

• Relationship Management - Consistently project a professional image. Demonstrate presence and authority in dealing with all levels of customers and internal contacts.

About you:

• 1 to 2 years of underwriting admin experience in any insurance products.
• Knowledge of underwriting principles.
• Some experience of working with brokers.
• Team Player - Build professional and courteous working relationships with other Underwriting Service Advisors to form a strong, driven and successful team
• Customer Service - Understand customer requirements and meet expectations, exceeding expectation where possible.
• Attitude & Professionalism - Maintain a positive outlook whilst always maintaining professional standards towards both customers and colleagues alike.
• Managing & developing yourself - Take ownership of your own development utilising support network and training opportunities available with the assistant underwriters and underwriters.
• Planning & Prioritisation - Work with assistant underwriters to prioritise individual workload to ensure targets and deadlines are achieved.
• Problem Solving - Highlight problems promptly taking ownership to seek a solution with assistance of an assistant underwriter.
• Delivering results - Achieve all performance targets and internal SLA's.
• Continuous Improvement - Highlight any improvements within process and highlight with evidence to the client policy servicing manager.
• Communication - Excellent written and verbal communications skills
• Business Knowledge / Awareness -Understand company objectives, strategies and how role / actions impact the business.
• Regulation - Practical and working knowledge of FSA and compliance.
• Competitor Knowledge - Maintain a strong network of contacts and understand the market.
• Dependability - Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs.

Awareness of the impact of regulation and FCA

Please do not apply if you do not fit the criteria above and if you do not have underwriting administrative experience with any insurance products as your application will not be considered.