Temporary Customer Service Coordinator - 4 - 6 week

One of the leading interpreting and translation services worldwide is looking for a Customer Service Coordinator to join their fast-paced and growing business for 4-6 weeks.

They are looking for a team player who takes a proactive and detailed approach to work. This role is fully remote. The position includes excellent pay of £14-16 per hour depending on your experience and has favourable working hours of 9 am - 5:00pm Monday to Friday.

The Face-to-Face Coordinator is responsible for effecting the successful fulfilment of Face-to-Face Interpreting assignments in accordance with customer requirements.

Key Responsibilities

• Accurately capturing booking details for on-site interpreting appointments and recording it on the system.
• Resolving both interpreter and customer queries over the telephone.
• Building and maintaining excellent relationships with interpreters in order to ensure loyalty to the company.
• Building relationships with service users and aiming to provide excellent customer service in all areas.
• Entering data to ensure that all interpreter payments are logged onto the system on a monthly basis.
• Monitoring interpreter reliability and recruitment requirements and communicating them to Language Resources via the team leader.

Essential Skills and Experience

• Educated to A level or equivalent
• Outgoing personality, used to working unsupervised.
• Strong communication skills (both Verbal and Written).
• Patient, can manage stressful situations without losing his/her sense of priority.
• Flexibility: duties may be subject to change as the department is still undergoing considerable growth so candidates must demonstrate a high degree of adaptability and good use of initiative.
• Strong organisation skills
• Ability to prioritise and manage a number of tasks simultaneously
• Good telephone manner
• Word, Excel, Outlook and Access

If this sounds like you, please apply ASAP to not miss out on this fantastic opportunity.