Customer Retention and Account Growth Team Manager

A great opportunity to join Biffa in our dynamic and successful telesales team within the waste and recycling industry.

• Customer Retention and Account Growth Team Manager
• Competitive Salary + Bonus Scheme
• Barlborough (Office Based)
• Permanent / Full time (Monday to Friday)

Are you ready to lead a target-driven team committed to turning waste into opportunities? We're in search of a Customer Retention and Account Growth Team Manager to elevate sales performance at our Midlands Court Barlborough site.

Here's an overview of your responsibilities:

As the team manager, you'll lead, nurture, and inspire a top-performing sales team to meet crucial objectives and KPIs. Your focus will be on optimizing conversion rates and aiding the SME Digital & Telesales Manager in reaching departmental goals. By collaborating closely with colleagues, you'll pinpoint areas for business growth and eliminate obstacles to conversion. Your role involves fostering a sales-centric culture, ensuring consistent overachievement.

Why this opportunity stands out:

You'll have the chance to lead a team of Telesales Executives to not only meet but exceed sales revenue targets. Through regular feedback sessions and team meetings, you'll address priorities and resolve any concerns promptly. Proactively monitoring performance, you'll implement strategies to uphold productivity and quality standards. Your coaching, training, and performance improvement plans will support your team's objectives effectively. Additionally, you'll manage resource levels to synchronize with eCommerce and campaign activities while nurturing positive relationships with key stakeholders to facilitate seamless collaboration.

Here's what we are looking for:

• Sales Experience.
• Experience of leading a team.
• Strong leadership and people skills with excellent coaching ability.
• A track record of delivering targets and working towards KPIs.
• Proficiency in Microsoft Office packages (Word, Excel, Outlook, Teams).
• Familiarity with people management processes.

And here's why you'll love it at Biffa.

• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
• Generous pension
• Medical and dental scheme
• Cycle to work scheme.
• Retail, leisure and travel discounts
• Free parking on site
• Training and development

We're here to change the way people think about waste.

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.

If you're ready to make a difference and drive success in waste management, join us at Biffa! Apply now to be part of our mission.