Telesales Executive (No Cold Calling)

Telesales Executive (No Cold Calling)

Elite Fine Foods is a dedicated, local foodservice company. At Elite we pride ourselves in being a company that truly puts customer service at the top of our agenda guaranteeing that personal touch and continued support to all our customers businesses. We have a wide range of products available, more than 5,000 including aspects of frozen, chilled, ambient, fresh meat, non-food products and many more.

Our Telesales team forms an essential part of our depot by ensuring customer orders are taken in an efficient and professional manner.

You’ll be responsible for making outbound calls and dealing with incoming calls to take our customers' normal orders.

Role Essentials

• Make outbound calls to customers for order processing.
• Handle incoming calls from customers regarding orders.
• Manage a designated customer base independently.
• Utilize on-screen data and account statistics for customer analysis.
• Assist customers in purchasing across the product range.
• Introduce new product lines to customers.

Who we’re looking for

• Strong problem-solving skills with experience in resolving various customer issues.
• Effective selling abilities coupled with high attention to detail.
• Excellent communication skills with a natural aptitude for teamwork.
• Motivated, confident and results-driven with a focus on building rapport with customers over the phone.
• Excellent telephone manner
• Ability to work under pressure during busy periods and meet deadlines
• Accurate typing skills with a good grasp of communication, numeracy, and literacy.
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook preferred.

The Benefits

• Up to £500 Bonus per month
• 25 days holiday plus Bank Holidays
• Company Pension
• Health Plan
• Product / Shopping Discounts
• O2 & Virgin Media Discount

Salary: 22,240 base salary dependent on experience plus £500 Target-based Bonus

Location: This role is office-based 5 days a week in Newhaven, Brighton