Telephone Business Development Manager

Posted 20 May by Stellar Select Limited
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Job Title:Telephone Business Development Manager

Location: Watford

Salary: Up to £35,000 circa £4500 each quarter in commission (commission is uncapped)

Hours: Monday - Friday 9am - 5:30pm


  • Contributory Pension scheme
  • Private Medical Healthcare
  • Life Assurance
  • Dental Plan
  • Free eye tests
  • Annual leave purchase scheme
  • Social events
  • Refreshments
  • 20 days annual leave with bank and public holidays on top
  • Perk box
  • Superb development opportunities

About our Client:

Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.

Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities

This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study.
Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.

About the role:

As a Telephone Business Development Manager, your primary responsibility will be to initiate, manage, and nurture relationships with various mortgage intermediaries in your assigned region.

This role requires close collaboration with a field-based BDM to achieve regional targets in the Buy to Let and Bridging sectors. This is a superb opportunity for a Mortgage Advisor keen to move away from advisory work or a telephone business development manager or broker desk specialist keen to secure their next opportunity or broaden their lending experience as we can consider mortgage backgrounds from the residential. Buy to let or bridging sector.


  • Develop and nurture relationships with introducers to meet new business targets.
  • Develop an in-depth knowledge of BTL and Bridging products, criteria, processes, and unique selling points (USPs).
  • Assess inquiries, generate terms, and advance applications within specified service level agreements (SLAs).
  • Collaborate with regional field BDM to optimize sales opportunities and manage intermediaries in the region.
  • Communicate with introducers, addressing new business inquiries promptly.
  • Maintain accurate records in reports/CRM system, documenting discussions and activities.
  • Ensure intermediaries are well-informed about new products and features, keeping the company's offerings top-of-mind.
  • Stay current on the firm's product portfolio and criteria.
  • Stay informed about competitors' products, criteria, and market trends relevant to the role.
  • Stay knowledgeable about general market trends and news that impact sales.
  • Proactively engage with new/existing/lapsed intermediaries, promoting BTL and Bridging products.
  • Conduct thorough fact-finding with intermediaries to assess opportunities and identify suitable firms for collaboration with the field BDM.
  • Schedule virtual meetings with intermediaries to present BTL and Bridging propositions and USPs.
  • Evaluate inquiries through phone and email, identifying sales opportunities and developing expertise in deal structuring.
  • Articulate product features and benefits across both BTL and Bridging products.
  • Follow up on issued terms (bridging) and agreed deals (BTL) within SLA to progress them into applications, addressing objections to secure deals.
  • Introduce new firms registering via broker support and provide information on key contacts for support in the region.
  • Inform intermediaries about changes to BTL and Bridging products through phone or email.
  • Support field BDM with firms during on-the-road appointments to maintain an excellent service proposition.
  • Log all activities in Hubspot (CRM system).

Experience and skills required for the role of Telephone Business Development Manager

  • Experience in a sales role or a broker liaison role
  • Experience gained within the bridging, buy-to let or residential mortgage sector will be required
  • Great call-handling, listening and influencing skills
  • Ability to build successful relationships
  • Ability to multi task to ensure SLA's are met
  • Confidence to pursue leads and overcome objections

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind.

For more information regarding the role of Telephone Business Development Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Required skills

  • Broker
  • Residential Mortgages
  • Sales
  • Buy-to-Let Mortgages
  • Bridging Mortgages

Reference: 52688276

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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