Telephone Agent

TELEPHONE AGENT - £21K - £24 K (plus bonus) Walton-on-Thames

Our client is a professional client services company based in Walton on Thames. Due to growth they are now looking for a number of permanent Telephone Agents.

This position would suit someone who has some phone based work experience or someone from retail management looking to get into an office environment.

Purpose of the role:

In this role you will be speaking to people to help organise a repayment plan thats suits both parties whilst displaying empathy and excellent customer service. (Full Training is provided)

Perks:

• Casual dress
• Company pension
• Wellness programme
• Monthly food allowance through JustEat
• 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days, rewarded based on performance).
• Employee Assistance programme
• Attractive bonus
• Incentives and performance rewards
• Company Events
• Welcoming working environment

Role and Responsibilities:

• Making inbound and outbound calls though a dialler system to discuss repayments
• Speaking to customers on live chat
• Taking payments
• Negotiating payment arrangements if a customer cannot pay in full
• Completing basic affordability checks and income and expenditures forms
• Sign-post customers with financial difficulties to not-for profit debt agencies
• Update accounts status and ensure all notes are correct on our systems
• Deal with customer queries and handle disputes
• Identify vulnerable customers

To be considered for this this role you will need to be:

• Hard-working
• Reliable
• Honest
• Outgoing with a good telephone manner
• Great customer service experience
• Previous telephone experience would be an advantage
• Full Training is otherwise provided

If you are successful you will be working in a team of very experienced, highly skilled credit professionals from diverse backgrounds who are totally committed to providing clients with sustained levels of exceptional service and performance in all aspects of their business but in particular Collections, Client Services, MIS Reporting and Compliance.

Hours: 2 shifts - 8:30am to 5:00pm & 10:00am to 6:30pm Mon - Fri. Sat (one per calendar month) 9:00am - 1:00pm

Please note this role is totally office based.