Technical Support Officer

Reed Talent Solutions are delighted to present you with an exciting opportunity to join a branch of an local council as aTechnical Support Officer.

What important information do you need to know?

• Pay rate - £12.59 per hour
• Location - Westgate Plaza, Barnsley (S70)
• 5 month contract
• Full time (37 hours per week), Monday - Friday
• Hybrid working, 3 days in office with 2 days from home, after initial training has been completed.

Job Purpose:

Technical Support Officer provides technical and business support service to the Corporate Health, Safety and Emergency Resilience Service. This Technical Support Officer roles is to cover a maternity leave.

Full induction, training and support will be provided in delivering these services using council systems but the individual will need to good IT, customer service, organisational and time management skills as no two days will be the same in this role.

Key duties of the role:

• Support with arranging health and safety training courses such as room bookings, dealing with booking queries, arranging printing, ordering course books and, post training courses, marking test papers and assignments (to a template) and recharging the cost to the service/school.

• Recording accidents and incidents onto correct databases. Completing online forms to report some accidents / incidents to the Health and Safety Executive. Undertaking analysis and providing data on numbers and types of incidents

• Supporting managers, including those based in schools, to source risk assessments using the council’s external supplier when these include chemicals or other substances

• Deal with requests for counselling and refer onto external supplier, keeping records and recharging costs to the employee’s manager

• Support with the provision of the occupational service. Acting as a point of contact for queries relating to the service or use of the portal eg setting up new users, analysing data and raise orders, deal with invoices and recharges.

• Support the health surveillance programme working with the occupational health supplier and internal managers to refer employees and to book sessions/appointments

• Acting as first point of contact for service queries including monitoring the service specific inboxes and answering phone calls from managers and employees responding where possible (after training) or forwarding to relevant colleague. Most contact is via email or Teams but some contact is via phone.

• Attend meetings, take notes / minutes including action points, have them approved and then distribute these. Follow up on any action points so these are progressed in a timely manner

• Deal with raising orders, approve invoices and recharge costs to internal and external services

We are looking for the right candidate to start immediately, if you have the relevant experience and would like to find out more, please don't hesitate to reach out!