Technical Support Advisor/Engineer

Posted 23 April by eSift Ltd
Salary negotiable
Dartford , Kent
Permanent, full-time
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Posted by eSift Ltd
Our client the UK’s leading designer, manufacturer, and installer of bespoke physical security products are looking for a Technical Support Advisor/Engineer to join them on a full time permanent basis.    

We would like to clarify that this role does not entail any IT-related duties. Additionally, it is important to note that this position is not field-based, meaning the responsibilities do not require physical presence outside of the designated workplace.

Location:            Dartford
Salary:               Up to £35k per annum     
 
The Technical Support Advisor/Engineer will be the primary point of contact for all technical queries that cannot be resolved in the field by engineers or the CST (Customer Support Team). This role involves liaising with various teams to ensure prompt resolution of technical issues raised within the Technical Assistance Request (TAR) system, adhering to strict response timeframes.
 
Additionally, the Technical Support Advisor/Engineer is responsible for supporting the service team, meeting customer expectations and service level agreements, and ensuring satisfactory outcomes for escalated service calls. They also play a pivotal role in implementing new working practices, coordinating training for engineers, managing equipment, ensuring compliance with regulatory requirements, and assisting in the management of service contracts. The role requires proactive communication, problem-solving skills, and collaboration across departments to enhance our clients service delivery for customers.  
 
Our ideal applicant will have/be;   

  • Computer literate with good MS Office skills
  • A team player
  • A can do attitude
  • Excellent analytical thinker with good problem solving skills
  • Strong verbal and written communication skills
  • Ability to work under pressure
  • Good interpersonal skills
 
  eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the “apply now” button below.  Your CV will then be held on our central database, if for any reason you do not wish us to retain your details, please contact us via .

Reference: 52522306

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