Technical Mitigation Handler

A brilliant opportunity for a Technical Mitigation Handler has become available within our established and successful Claims department.

We are looking for a persuasive, confident and strong communicator to work with panel solicitors on litigated cases that are being handled on a non-delegated basis. You will be required to proactively manage a portfolio of high risk/complex mitigation claims, including credit hire, personal injury & property damage.

Role: Technical Mitigation Handler

Location: Hybrid with office days in Sevenoaks and/or Liverpool

Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm

Salary: £30,000 - £36,000 plus bonus potential

What you will be doing:

• Proactively manage a caseload of technical mitigation claims, including personal injury (Non-Portal, OIC & MOJ), high risk/complex credit hire & property damage.
• Work collaboratively with panel solicitors on non-delegated litigated claims, providing ongoing instructions to achieve the best outcome for the business.
• To understand performance of our mitigation strategies both pre and post litigation and work with relevant in-house stakeholders to improve outcomes.
• Provide technical support and guidance to less experienced claims handlers and be available to act as a referral point.
• Ensure indemnity spend is minimized through proactive & commercial decision making.
• Proactively manage a portfolio of high risk/complex mitigation claims, including credit hire, personal injury & property damage.
• Validate all claims for indemnity and fraud.
• Proactive and correct assessment of liability, including communication of our decision.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Application of accurate reserves in line with company guidelines.
• Act as a referral point and assist with coaching and mentoring of less experienced handlers.
• Identify opportunities to improve our strategies and work with the wider team to implement and measure strategic changes.
• Working with panel solicitors on litigated cases that are being handled on a non-delegated basis.
• Any other Ad hoc task as the needs of the business dictate.

What we’re looking for:

• Significant PI and/or credit hire claims experience and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
• Persuasive, strong and confident communicator.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Commercial market awareness regarding PI and/or credit hire and all relevant case laws.
• Ability to work as part of a team.

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.