Technical Customer Support Coordinator

At Leodis Stairlifts, we have an exciting opening for an experienced Technical Customer Support Coordinator to play a crucial role in the efficient operation of our office and the delivery of excellent customer service.

To benefit from up to £35k a year, great company events, 25 days’ holiday plus Bank Holidays, and a rewarding work environment - apply today!

Technical Customer Support Coordinator
Leeds, LS27 7FE

• Full time, permanent
• £30,000 - £35,000 per annum DoE
• Excellent benefits

Please Note: Applicants must be authorised to work in the UK

Leodis Stairlifts have been supplying and installing Stairlifts throughout the North of England for over 30 years and, to support our continued growth, we are looking to appoint an experienced Technical Customer Support Coordinator.

About the role:

Your responsibilities will include providing exceptional technical assistance and support to our customers, allocating and scheduling engineers' jobs, updating our Job Watch CRM system, processing card payments, and assisting with general office tasks

Key responsibilities include:

• Handling incoming calls courteously and providing technical support to resolve any issues in a prompt and professional manner, escalating complex issues to the appropriate team or departments when necessary.
• Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and complete satisfaction.
• Allocating and scheduling engineers for maintenance, and repairing jobs based on customer requests and availability.
• Keeping accurate records of customer conversations and job assignments, as well as updating details of actions you’ve taken on our Job Watch system.
• Process card payments accurately and securely, following company policies as well as maintaining the confidentiality of customers' payment information.
• Developing a deep understanding of the stairlift products and services offered by the company to provide accurate and helpful information to customers.
• Assisting with general office duties and contribute to a positive work environment.

The Ideal Candidate:

We're looking for an experienced individual who has:

• Excellent verbal and written communication and organisation skills with a real focus on attention to detail.
• Exceptional customer service skills, including patience, empathy, the ability to handle disgruntled customers professionally as well as the ability to identify and resolve technical issues efficiently.
• Demonstrable geographical knowledge of towns and cities within the north of England.
• Ability to work in a busy environment, multitasking effectively.
• Proven experience in a technical support role, preferably in a customer-focused environment.
• Ability to maintain confidentiality and handle sensitive customer information with integrity.

Benefits:

• Attractive salary of £30,000 - £35,000 per annum DoE
• Contributory company pension scheme
• 25 days annual holiday (pro rata) + Bank Holidays
• Company events
• Free onsite parking
• Rewarding work environment

If this sounds good to you, don’t hesitate to apply and become part of this dynamic team!

How to apply for the role:

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Technical Support, Customer Support, Customer Service, Client Care, Technical Support Coordinator, Customer Support Specialist, Technical Assistance Coordinator, Support Operations Specialist, Customer Care Coordinator, Service Coordinator, Technical Customer Service Coordinator, Customer Solutions Coordinator, Technical Helpdesk Coordinator, Customer Service Technical Coordinator.