Technical Customer Service Manager

Posted 7 May by enable Recruitment
Easy Apply
£47,000 per annum
Bristol , Avon
Permanent, full-time
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Posted by enable Recruitment
  • Salary £47,000 per annum
  • Full time
  • Bristol
We are working with leading provider of mobility solutions, dedicated to enhancing the lives of individuals with disabilities who empower our customers by offering a range of vehicles and support services tailored to their unique needs. You will collaborate closely with internal stakeholders to streamline processes, resolve issues, and drive continuous improvement in service quality.

What you’ll be doing

  • Proactively reviewing and managing SMR costs and create proposals to minimise spend whilst protecting customer experience.
  • Supporting with reporting within the department and identify trends and share with wider team with well thought out options of potential solutions.
  • Owning and managing multiple projects and keep key stakeholders up to date with progress.
  • Be informed and up to date on current and future legislation that impacts the business product.
  • Taking an active role in ensuring we are up to date with all technical information relating to our vehicles and adaptations to support with better decisions about suitability and compatibility.
  • Representative for AVAM and WAVCA with any technical issues and work with field team on collective responses.
  • Be the central knowledge base of the operations team for all things technical, relating to the product.
What you’ll need to apply

  • In depth knowledge of Accessible Vehicles.
  • Technical background
  • Proven record of customer/partner process improvements.
  • Accuracy skills and attention to detail.
  • Strong organisational and planning skills.
  • Ability to communicate with people at all levels.
  • Experience of delivering results in a pressurised environment.
  • Is flexible and adaptable to changing workloads.
  • Commercially aware and focused.
  • Can use Excel to a high level. 
  • Demonstrate our company values when performing your role.
What you’ll get in return for your talents

  • 28 days annual leave with option to purchase and sell days
  • Funded Private Medical Insurance cover
  • Critical illness insurance
  • Funded health screenings
  • 1 day per year to volunteer
  • Access to fully accessible company allotment – Where we grow our own produce for local charitable organisations
  • Access to Prayer room and quiet spaces whilst working in the office
What next

Hit apply or contact Jess directly today.

Reference: 52600344

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