Technical Account Manager

Technical Account Manager | Telford | Permanent |£26,000-£30,000 + Bonus | Enhanced Benefits Package

Are you an experienced Account Manager from the Engineering industry who is seeking a new role within a forward-thinking, employee-centric and industry-leading Global organisation? Currently operating in 45 countries, servicing thousands of Customers within the FMCG industry - you will play a pivotal role in the management of Customer Accounts to deliver an exemplary Customer Experience.

The Company

A globally recognised Engineering organisation who despite their market dominance spanning across Europe, US & Canada, Asia and Africa, remains a family run company with shared goals across the entire Group. A socially conscious, solutions driven and open cultured approach to business partnerships internally and externally set them apart from their competitors and inspire the team to strive for greatness. UK Headquarters based in Telford, offer a professional, accessible, and comfortable workspace, where employees feel valued and supported by the Senior Leadership Team. UK revenue has doubled in size over the past 5 years, which is testament to their entrepreneurial culture.

The Opportunity

• Working in close partnership with Marketing and external sales teams to identify, qualify and develop successful business partnerships.
• Make active contributions to the development and profitability of new an existing customer accounts, taking a consultative and solutions-based approach to meet customer requirements.
• Proactively follow up enquiries, ensuring proposals are issued within agreed time schedules.
• Taking a diligent approach to managing Customer data and insights on the CRM system.
• Paying close attention to deadlines and SLA’s to ensure smooth service delivery, taking ownership of communicating updates with the customer.
• Monday - Friday 8:30am-5pm with Hybrid options available
• 25 days holiday + stats, increasing with service.
• Enhanced Parental leave allowances
• Employee retail discount scheme
• Well-being program
• Life Insurance

The Candidate

You will bring industry experience from within the Engineering industry, with a proven ability in developing and maintaining professional business relationships with both internal and external stakeholders. You will be consultative and solutions-driven, with a keen eye for detail and committed to listening to customer requirements. Strong IT skills are required, including intermediate level excel knowledge. Above all, you will be committed to delivering an excellent level of service at all times and passionate about collaboration with your team both UK and overseas.

For further information please contact Lydia Johnson at Seymour John Ltd

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