Technical Account Manager

Posted 25 March by CPS Group
Easy Apply
£40,000 - £50,000 per annum
Cardiff , South Glamorgan
Permanent, full-time
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Posted by CPS Group
Technical Account Manager
Salary: Up to £50,000 per annum + annual bonus
Location: Bridgend (2 days in office)

CPS Group is excited to partner with a leading security solutions provider, specialising in the media sector. Renowned globally for safeguarding the most precious assets and content of household names, our client is seeking a dynamic Technical Account Manager to join their rapidly expanding team.

In this role, you will oversee day-to-day client relations and collaborate closely with internal teams across all business programs. As a pivotal member of our central team, you'll work hand in hand with clients to enhance their digital systems through data-driven strategies. You'll also liaise with the internal Development teams to strategies, execute, and expand our client project portfolio.

My client is looking to hire an out-and-out Account Manager, who comes from an IT sales background.

Key Responsibilities/Required Experience:

* You will be the main point of contact for my client's customers
* Maintain and develop relationships by offering continuous expert support and offering service improvements.
* Generate sales opportunities by identifying and suggesting solutions
* Bolster market recognition through forums, publications, industry events, and client workshops.
* Lead client engagement, oversee project progress, manage issues, and handle escalations.

Experience and Skills:

* You must come from an IT sales/ account management background.
* Experience of mentoring junior colleagues whilst successfully delivering projects.
* Manage the CRM system (HubSpot), ensuring accurate recording and regular updates of all correspondence and opportunities.
* Ideally an understanding of Cloud Architecture, Databases, Back and Front-End Programming (Jira)
* Able to work and liaise with internal and external partners to ensure the successful delivery of a project

Happy to discuss the role and client in further depth with you. Please contact Sam John (Senior Staffing Consultant) at CPS Group UK.

Email:

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Reference: 52369748

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