Team Manager

Location: Ringwood

Salary: £ doe

Benefits: 26 days holiday, hybrid working, pension Auto Enrolment (employer 6%, employee 2%), optional cash plan and flexed holiday, Free parking, great social team environment

Hours: Monday - Friday 8.30am - 5pm (1 hour lunch); Hybrid working 2 days in office 3 days at home (Office days are Weds and Thurs)

PLEASE NOTE, IDEALLY YOU NEED TO DRIVE FOR THIS ROLE DUE TO MAYBE VISITING OTHER LOCATIONS

Aspire Jobs are delighted to be working with this well-established Group of companies with their Head Office in Ringwood, who are now looking for an experienced Team Manager to join their team.

The Team Manager role would suit someone with previous Insurance, Financial Services, Wealth Management, Pensions or Accountancy Management experience-basically any professional services industry that is regulated and where you have to deal with a lot of compliance.

You will have previous staff management experience as you will be managing a busy claim's department's daily and monthly activity, ensuring that a smooth running of the claims department to ensure the best level of service to their clients.

The successful Team Manager will:

• Have previous staff management experience
• Have worked in a mgmt role within a Professional services company
• Have an understanding of working in a regulatory/compliance industry
• Have excellent communication skills both verbally, written and face to face
• Have good IT skills inc MS Office
• Be used to working as part of a Senior team

Job Responsibilities

CLAIMS

• To ensure that claims service levels are implemented and maintained to a high level, ensuring that team achieves results whereby at least 90% of clients are satisfied with the level of service provided
• To ensure that full claims representation are actively managed to ensure the best service are obtained for the needs of the client and suppliers throughout the team
• To ensure the team timely and accurately report to Insurers
• To deliver the claims delegated authority service levels and adherence to authority levels are obtained for both the client and the supplier
• To ensure that telephone response times are maintained in accordance with specified parameters within the team
• To ensure the team appropriately and fully communicate to the clients, suppliers and third parties are completed in a timely manner, with accuracy in order to conclude a claim in a timely manner
• To ensure all third party complaints are sent to the relevant suppliers / third party in a timely manner
• To ensure that all staff complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately
• Ensure that all clients are appropriately informed of all matters relating to their insurance claim in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.

CUSTOMER SERVICES

• To ensure that customer service levels provided by the team are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided
• To ensure that there are no more than 1% complaints per month for the department
• To ensure that telephone response times are maintained in accordance with specified parameters amongst the team
• To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately
• To liaise and build relationships with insurers, assessors and adjusters to ensure the best level of service and support is provided to your team and clients

MANAGEMENT & LEADERSHIP

• To oversee all day to day activity in the team including day to day employee issues, keeping communication fluid using both upward and downward communication
• To ensure that all directions from the Operations Director are implemented across the office
• To conduct and administer (at least) half-yearly performance reviews and ensure that performance and development objectives are met within agreed timeframes
• To attend and represent the department in monthly team manager meetings and where appropriate, Board meetings
• To develop and maintain close working relationships within the department, management team and third parties
• To ensure fluid communication is maintained with the Operations Director, including but not limited to, staffing issues and established targets
• Ensure that appropriate staffing levels and cover are maintained at all times
• Ensure timekeeping, absence and appointments are managed and recorded in accordance with company procedures
• To report to the Operations Director bi-weekly on the financial status of the team in terms of sales figures and forecasting