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Team Manager - Heathrow t4
Team Manager - Heathrow t4
Team Manager - Heathrow t4
Posted 28 March by
Burberry
Ended
- Partnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are exceeded
- Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
- Lead and support all activities to achieve store objectives
- Build and nurture familiarity with the local external environment; customers, personal shoppers, competitors, local events, third parties and talent
- Lead a high preforming customer facing and service orientated team, setting performance targets and driving productivity
- Be the brand ambassador and serve as a specialist for all product categories by exhibiting passion for the Burberry brand and strong product knowledge
- Preform with high integrity in company compliance
- Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately selling
- Be engaged in constantly developing long-term relationships with top clients
- Demonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness
- Monitor CRM database reporting in order to:
- Assist in the execution of company CRM initiatives
- Capture meaningful clients’ data to build actions and develop opportunities
- Manage and drive eloquent and relevant client outreach
- Have excellent product knowledge and guarantee consistent standards across the store team
- Ensure all training materials and cascaded to the teams to ensure they use the content to drive key pillars of the strategy
- Take accountability and ownership of all commercial training are executed
- Lead the team to drive our customer journey to maintain and exceed our global positioning leveraging the guest experience program as an indicator
- Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
- Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture
- Drive the use of digital assets quality of customer profile capture
- Continue to develop and pro-actively retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviews
- Identify competencies gap and knowledge to develop in the staff
- Create and implement action plans, build development plans for all employees in accordance with store management
- Be involved in attracting, nurturing and retaining a high preforming team
- Be involved in creating a positive and energetic working environment with perfect synergy between teamwork and healthy competition
- Participate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate people
- Previous experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standards
- Commercial awareness, you will have exposure working towards sales related KPIs
- In-depth understanding of clients’ expectations and what a luxury service entails
- Ability to demonstrate excellent leadership and people management skills
- Strong interpersonal and communications skills, ability to be flexible and adapt to change
- Genuine interest and love for fashion and styling paired with excellent product knowledge
- Organised, able to prioritise problem solve while working with pace
- Advanced knowledge of POS, store systems and comfortable using digital tools
Reference: 52271153
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