Target Tenancy Officer

Elevate are working in partnership with our valued client to appoint a Target Tenancy Officer.

As a Target Tenancy Officer, you will:

• Provide an efficient and effective tenancy management service to tenants with a range of requirements
• Provide housing and tenancy-related advice, interventions, and services directly to council tenants, their families, advocates, and other professionals including the wider staff team
• Appropriately contribute to specific projects for the Targeted Tenant Service, enabling vulnerable residents to thrive and live well.
• Deliver a set of challenging KPIs and personal objectives in line with agreed targets
• Multi agency working
• Implement an appropriate service assessing, recording, managing and reviewing risks.

Essential experience required:

• Experienced in providing advice or assistance to the public in a customer-facing role
• Excellent customer service skills
• Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence
• Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results
• An understanding of housing and other relevant policy and legislation,