Systems Support Specialist - Pensions/ UPM

Systems Support Specialist - Pensions / UPM

Remote / Hybrid Working with 2 days in Preston, Lancashire
Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston, with occasional travel to Preston required.
Salary £30k - 35k DOE 37 hours a week

A glance at the role:

An exciting opportunity has arisen for an experienced Systems support specialist to join our growing Technology and Innovation department in our Applications Team. You will be reporting to the Systems Support Manager, supporting the maintenance of the current Pension System Application to ensure that it meets the requirements of a successful third-party pension administrator.

This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Attractive salary of £30 - 35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre.

What you’ll be doing:

- First line/2nd line support covering all areas of our UPM System
- Perform System Daily Checks on the system, investigating issues and raising tickets with the vendors as necessary
- With support from the Principal Specialist, maintenance and BAU development of UPM and the employer and member websites
- Performance reporting and investigation
- Maintain security profiles in the system against roles to ensure the security of the data within the system complies with ISO and Audit policies and carry out system user administration
- Support for Bulk Procedures such as BDIs, Annual/Regular Events/Employer Moves
- Monthly Reporting
- Participate and support the running of the Quarterly Audit Review Reports
- Participate and support the testing of releases
- Liaise with the pension administration system suppliers, logging tickets and following through to successful resolution.
- UPM Version Control/Configuration Management
- System/Training Documentation Version Controlled
- Representation on UPM Internal Group
- Representation of Working Groups

What we need from you:

- Practical experience in the support of workflows in a pension administration system, ideally UPM.
- The ability to evaluate issues and challenge effectively to create and deliver solutions that improve processes and attitudes within a team environment, including logical thinking and problem-solving skills.
- Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives.
- Attention to detail and innovative thinking skills.
- Self-motivated and decisive, with the ability to adapt to change and competing demands.
- Ability to represent the LPPA at external meetings and working groups.
- Confident and comfortable in implementing and driving change in a team within a dynamic work environment to deliver results.
- Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes.
- Demonstrable ability to plan workloads, ensuring deadlines are met.
- Always committed to providing great customer service
- Resilient and people-centric at all times

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking