Sustainment Officer Social Housing

My client, a social housing provider, seek an experienced Sustainment Officer to start an ongoing temp booking asap!

Main purpose of the role

You will be providing a tenancy sustainment service to meet the needs of individuals and families delivering complex case management under the Advice and Support Process with the outcome of preventing evictions and enabling sustained tenancies.

Key Accountabilities

 Manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.

 Develop and maintain positive relationships with internal and external agencies such as Police, Fire Service, Mental Health Teams, Local Authorities, Social Services, and other statutory services to create an individual action plan with the objective of ensuring a successful sustained tenancy.

 Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.

 Manage the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.

 Organise follow up appointments for each case in line with CRM processes to be able to case manage and deliver the agreed outcome for the tenant.

 Refer all safeguarding cases in line with current policies and procedures to contribute to making our residents safe and protecting them from harm, neglect, abuse and injury.

Experience and pre-qualification criteria

 Demonstrable experience of managing cases and working with vulnerable individuals/families

 Demonstrable experience of liaising with and sign-posting to support agencies and statutory agencies

 Knowledge of relevant legislation, current issues within the housing sector, impact of homelessness  The ability to exercise good judgement

 An understanding of how to deliver excellent services to a diverse range of customers

 Excellent communication skills, able to adapt approaches and techniques dependent on the audience

The successful candidate

• Will be experienced in Social Housing
• Must have their own car and be willing to travel throughout Surrey and beyond, mileage paid. 

Monday to Friday, 9-5. Hybrid working - working from home and visiting tenants in their homes, meet in the London office monthly. 

Ongoing temp booking

Hourly rate - PAYE £17.16  /  £21.21 LTD UMBRELLA