Supporter Services Administrator

Supporter Services Administrator

Join the team as a Supporter Services Administrator and be a key player in delivering accurate supporter experiences!

Position: Supporter Services Administrator

Location: Swindon/hybrid

Hours: Part time, 0.6 FTE, 22.5 hours per week

Salary: Up to £24,000 per annum pro rata

Contract: Maternity Cover

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing Date: 2 April 2024. We’ll be interviewing on a rolling basis throughout the application period, so please submit your application early as we may close it before the deadline.

Interview Date: First interviews 8 and 11 April 2024 online, Second interviews 16 April in Swindon office

The Role

In this role, you'll ensure supporters, volunteers and staff receive timely and effective support. You'll play a crucial part in maintaining the database and processing supporter donations, including direct debits, standing orders and bank payment files, with the utmost accuracy and adherence to GDPR policies.

Your main responsibilities will include entering new supporter information into the database, maintaining supporter records, reconciling donations and managing data imports.

You'll also process Gift Aid declarations and claims, handle direct debits, standing orders and other payments, and maintain subscription schemes. Additionally, you'll assist in handling incoming mail, processing orders and addressing complaints and feedback with empathy and professionalism.

If you're detail-oriented, proactive and passionate about delivering excellent service, this role offers a fantastic opportunity to contribute to the mission of the organisation.

About You

You will have administrative experience preferably within a supporter or customer finance environment, managing Gift Aid is desirable.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist - There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.

About the Organisation

The organisations mission is to offer the Bible to the world. It is a vision of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

You may also have experience in areas such as Admin, Administration, Admin Support, Finance Administrator, Support Administrator, Supporter Care, Supporter Experience.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.