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Supporter Care Advisor - Part Time

Supporter Care Advisor - Part Time

Posted 14 May by The Maine Group
Easy Apply Ended

Supporter Care Advisor
12 Month FTC
Part Time - Option to do either 21 or 28 hours per week.
Starting on £14,500 - £19,500, pay increase after 6 months probationary period
Hybrid - 2 Days London Office Based

We are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter Care Advisor you will contacted through various streams by supporters/members and you must act as first point of contact, supplying first grade customer service

Key duties and responsibilities:

  • Be the first point of contact for supporters and external organisations via phone, email, web chat, social media, and letter.
  • Effectively pass long queries to relevant teams and signpost where appropriate.
  • Encourage customers to take advantage of our supporting and professional memberships.
  • Use company knowledge and deliver briefings to advise customers on an array of topics.
  • Prioritise tasks based on the agreed Contact Centre Service Level Agreements.
  • Help to develop and support the training of new members to the team using the contact centre systems and relevant software.
  • Request information and support from other teams when information is needed regarding events, campaigns and other DUK activities.

Skills and experience required:

  • Excellent communication skills both via phone and in person.
  • Proficient in using Microsoft Office packages.
  • Office based or transferable customer service skills such as taking/making phone calls, sending emails, answering, and taking ownership of customer queries.
  • Organisational skills and adaptability when completing tasks under pressure.
  • Demonstrate empathy towards our customers across all channels of communication.

Reference: 52656386

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